Buzz
Auckland Airport (AKL), the largest in New Zealand and the third-largest in Australia, is the main arrival point for flights from Vietnam to New Zealand. If you're planning a trip to this stunning harbor city, the following article by Mytour offers essential and highly useful information you won’t want to miss.
Overview of Auckland Airport
Auckland Airport, situated near Mangere and Oaks airport, is located about 21 kilometers south of Auckland's city center. It serves as the main hub for airlines like Air New Zealand, Virgin Australia, and Jetstar Airways.
Auckland Airport is approximately 21 kilometers south of the city's center.
The terminals at Auckland Airport
Auckland Airport consists of two terminals: the International Terminal and the Domestic Terminal. The terminals are about 500 meters apart and are linked by a free shuttle bus service that runs every 15 minutes, operating daily from 5:00 AM to 10:30 PM.
International Terminal
The check-in counters are located at the far eastern end of the ground floor of the International Terminal building.
- Gates 1 to 10 are located at Pier A.
- Gates 15 to 18 are located at Pier B.
- Gates 4A, 4B, 4C, 4D, 16A, and 16B are bus gates used for transporting passengers to aircraft parked at remote stands.
- Gates 4A and 4B are at the eastern end of Pier A, while gates 4C and 4D are at the western end of Pier A.
- Gate 4E is designated for special passenger groups, such as sports teams.
Domestic Terminal
The Domestic Terminal consists of two separate buildings connected by a shared retail area.
Jetstar's check-in area is located at the western end of the terminal, an area that was previously used by Ansett New Zealand, Qantas, and Pacific Blue. Air New Zealand's check-in area is situated in the center of the terminal.
Jetstar's domestic services are handled at gates 20-22 and 23-24. Gates 60-63 are used for Jetstar's regional flights, with gates 63 and 64 located in a separate building at the far end of the terminal. During peak times, gates 20 and 21 will merge into gates 60 and 61.
Air New Zealand's services are managed at gates 28-33.
Gates 51 to 59 are located on the third floor and serve airlines in the Air Chathams, Alliance Airlines, Barrier Air, and Fly My Sky alliances. Further east, gates 101 to 106 are used for commercial jets and long-term parking.
Inside Auckland Airport Terminal
Traveling between the airport and downtown Auckland
Shuttle Bus
The shuttle bus service provides excellent connections between the airport and the city center, as well as several nearby stops. The quickest route is the Airporter 380, which operates every 15-20 minutes throughout the day. This service also offers transportation to the Papatoetoe train station, where passengers can continue their journey on the Southern, Eastern, and Onehunga train lines.
Hotel Shuttle
Here are a few hotels that offer airport shuttle services: Auckland Airport Kiwi Hotel, Auckland Airport Lodge, Airport Manor Inn, Best Western BKs Pioneer Motor Lodge, Heartland Hotel Auckland Airport, Holiday Inn Auckland Airport, Hotel Grande Auckland Airport, Jet Park Hotel & Conference Centre, Oakwood Manor Auckland Airport Motor Lodge, Sudima Auckland Airport Hotel, 540 on Great South Motel.
Airbus Express
Airbus Express is a bus service that runs regularly 24/7 from downtown Auckland to the airport. The journey takes approximately 45 minutes. Currently, a one-way ticket costs 18 USD.
Taxi or Shuttle Services
Passengers can catch a taxi or shuttle bus from outside the International Terminal entrance or the Jetstar area at the Domestic Terminal.
Car Rental Services
The following car rental offices are available at the airport: Avis, Budget, Europcar, Hertz, and Thrifty.
There is a good bus connection between the airport and the city center.
Airport operating hours
The airport is open 24/7 for the International Terminal, and from 4:30 AM to 11:00 PM, or until the last flight, for the Domestic Terminal.
Hotels near Auckland Airport
- Novotel Auckland Airport Hotel: Located next to the International Terminal. The hotel does not offer a shuttle service, but it is close enough to walk. Day-use rooms are available from 6 AM to 6 PM.
- Ibis Budget Auckland Airport: Located about a 5-minute walk from the International Terminal, with an airport shuttle service available.
- Sudima Hotel Auckland Airport: Just a 3-minute drive from the airport. Offers a 24/7 shuttle service by Yellow Bus. Passengers must purchase tickets from the vending machines before boarding. The cost is 6 USD per person, each way (children under 12 travel for free).
- Heartland Hotel Auckland Airport: Located 3 minutes by car from the airport. Free 24/7 airport shuttle service with a 30-minute interval. The shuttle operates to both the Domestic and International Terminals.
- Jet Park Airport Hotel: Located 6 minutes by car from the airport. It offers a free 24/7 airport shuttle service, with a shuttle every 30 minutes.
Novotel Auckland Airport Hotel is situated right next to the International Terminal of the airport.
Facilities at Auckland Airport
WiFi/ Internet
Free WiFi is available at Auckland Airport for up to 45 minutes. Simply connect to the network named 'Auckland Airport'. After 45 minutes, you can pay for continued internet access:
- 9.95 New Zealand Dollars for 45 minutes.
- 14.95 New Zealand Dollars for 90 minutes.
- 19.95 New Zealand Dollars for up to 4 hours.
If you regularly land or take off at Auckland Airport, consider signing up for the Strata Club to enjoy free Wi-Fi along with a range of other perks.
ATM/ Cash Withdrawal Machine
Auckland Airport has ATM machines readily available for cash withdrawals at various points throughout the airport.
Currency Exchange
Location: Ground floor, landside area, International terminal; Ground floor, airside area, International terminal; First floor, landside area, International terminal; First floor, airside area, International terminal; Landside section, Domestic terminal. Operating hours: 4:00 AM - 12:30 PM the following day.
Childcare Facilities
Auckland Airport offers a Parent's Room, equipped with changing tables, seating, electrical outlets, and a variety of other essentials. There are 3 locations:
- Ground floor, landside area, window 3.
- First floor, landside area, Food Court dining section (across from Subway).
- First floor, airside area, next to the Around NZ store.
Additionally, if you're simply looking for a place to change clothes or diapers for your baby, any of the women’s restrooms are fully equipped. You can also find baby products at Travelpharm or Kiwi Discovery.
Duty-Free Shopping
Duty-free stores are available at Aelia Duty Free, located in the airside area on the first floor. Open 24/7.
Food and Beverages
Food and beverage options are available throughout the airport with varying schedules. The following stores are open 24/7: International Terminal, landside area, ground floor: Long White Cafe, 24/7 Convenience; International Terminal, landside area, first floor: Espresso Bar; International Terminal, airside area, ground floor: Take Home Convenience Market.
Duty-free shopping area at the airport
Information Desk
Airport information help desks are located at:
- International Terminal: Check-in area, landside, ground floor, near window 4; Arrivals hall, landside, ground floor, Departure lounge, first floor; Airside area, first floor, just beyond the passenger and security area; Airside area, second floor.
- Domestic Terminal: Air New Zealand airline area at the end of the terminal and the Central Desk near window 4; Baggage Claim area for Air New Zealand.
Additionally, there are staff members wearing blue uniforms available throughout the airport to assist passengers.
Luggage Lockers and Storage at Auckland Airport
Luggage storage services are available at the International Terminal.
Lockers: Fees range from 10 USD for a small locker per day and 16 USD for a large locker per day.
Storage Service:
Small locker: 9 - 13 USD per bag for 4 - 24 hours. Large locker: 11 - 16 USD per bag for 4 - 24 hours.
Location:
- Smarte Cart (Departure Area): International Terminal, landside area, departure hall, ground floor, opposite check-in counter 67 (across from Qantas business class check-in counter). Operating hours: 3:45 AM - 11:15 PM.
- Smarte Cart (Arrival Area): International Terminal, landside area, arrival hall, ground floor, next to the check-in counter of Air New Zealand. Operating hours: 3:45 AM - 11:15 PM.
Luggage Carts
Luggage carts are available at the airport for free use at all times.
Luggage Wrapping Service
The luggage wrapping service is provided by Smarte Cart.
Location: International Terminal, landside area, ground floor, opposite the Qantas business class check-in counter/check-in counter 67; International Terminal, landside area, ground floor, arrival hall, past the Premium check-in area of Air New Zealand.
Operating hours for both locations: 3:45 AM - 11:15 PM.
Smarte Carte offers luggage storage and baggage wrapping services at the airport.
Medical services available.
Emergency and medical services are available at The First Aid Room. Passengers can call the emergency number 98777 from any airport phone or seek assistance from airport staff.
Additionally, the airport offers comprehensive medical care at The Airport Doctors. Opening hours are 8 AM - 6 PM (Monday - Friday), 9 AM - 1 PM (Saturday). Closed on Sundays and holidays.
Pharmacy
Travelpharm pharmacy operates in three locations within the airport: International Terminal, landside area on the ground floor; International Terminal, airside area on the first floor; Domestic Terminal, landside area. Opening hours: 4:30 AM to 12:30 AM the following day.
Shower Rooms
There are several free shower rooms at the airport, located just outside the international arrivals hall. Passengers can purchase towels and personal hygiene items from Relay or the iSite Tourist Information Centre on the ground floor of the arrivals area.
Shower rooms are also available on the first floor of the Domestic Terminal, opposite the Premium check-in area for Air New Zealand. Personal hygiene products can be purchased at Travelpharm, located near The Bach Alehouse & Cafe in the Domestic Terminal.
Airport lounges also provide shower facilities.
Travelpharm - pharmacy at Auckland Airport
Designated Smoking Area
Both the international and domestic terminals have designated smoking zones for passengers. Additionally, a separate smoking room is available on the second floor of the international terminal.
Flights from Vietnam to Auckland
Currently, there are no direct flights available from Vietnam to Auckland. Passengers can choose to fly with the domestic airline Vietnam Airlines, but this would require a stopover at a third airport, followed by a change of aircraft to another airline before continuing the journey to Auckland.
With the detailed information provided above, Mytour hopes that you will be well-prepared for your flight to Auckland this summer, marking a great start to a meaningful and exciting journey of discovery.
Saturday, 10/01/2025 07:57
