Buzz
In addition to the standard regulations for children flying, Bamboo Airways provides a specialized unaccompanied minor service, tailored to meet the needs of young passengers. This service ensures a safe and comfortable experience for children traveling alone. Get the full details in the article below, brought to you by Mytour.
What are Bamboo Airways' guidelines for their unaccompanied minor service?
Unaccompanied Minors (UM)
These are passengers aged 2 to under 12 years old (who have not yet turned 12 on the date of departure) traveling alone on a flight or using a service designated for unaccompanied minors.
Passengers traveling without a parent, guardian, or an accompanying adult (18 years or older as of the flight's departure date) on the same flight and in the same service class.
Young Passenger Traveling Alone (YPTA)
This category includes passengers aged 12 to under 14 years old (who have not yet turned 14 on the date of departure) traveling solo on a flight or using a service designated for young passengers traveling alone.
Passengers without a parent, guardian, or an accompanying adult (18 years or older as of the flight's departure date) on the same flight and in the same service class.
What are the conditions under which Bamboo Airways accepts unaccompanied minors for travel?
What does the 'standard' documentation for unaccompanied minor travel include?
- 3 copies of the authorization form (kept at the service desk, by the Bamboo Airways representative at the airport, and in the UM travel documentation file)
- 5 copies of the Unaccompanied Minor Transport Form (UM Transport Form): 3 copies for the ground service company (ticketing office) at 3 airports (departure, transfer, arrival); 2 copies for the flight attendants on both flights.
- Types of transportation documents for UM
- Health check-up certificate (if the passenger is required to confirm their health status before the flight)
- UM travel documents and other paperwork as required by the relevant airport authorities at the involved airports.
The unaccompanied minor service will only be accepted if a parent, legal guardian, or authorized adult is present to receive the child at the arrival or transfer point.
What should passengers know about the unaccompanied minor service?
- When reserving a seat, the unaccompanied minor (UM) will only be accepted for transport if a parent, legal guardian, or authorized adult is present to pick up the child at the arrival or transfer point.
- Create an Unaccompanied Minor Transport Form and/or a liability agreement that clearly states the parent, guardian, or authorized person has signed the required forms at the customer service point.
- Provide direct information to the parent, guardian, or authorized person.
+ The person accompanying the child to the departure airport and the child must arrive at the airport at least 2 hours before the scheduled departure time of the flight.
+ The person accompanying the child must complete all check-in procedures for the child before the flight and wait until the aircraft has taken off before leaving the airport.
+ The person picking up the child at the arrival airport must arrive at least 30 minutes before the scheduled landing time of the flight.
+ The person accompanying or picking up the child must present valid identification and provide the correct details as registered in the transport form.
- If the information declared at the customer service desk (such as medical details, accompanying person, or other information) does not match the actual situation at the airport, the passenger will be denied transport. Bamboo Airways will not be responsible for any costs arising from this denial of service.
- In cases where passengers have not pre-booked the UM service but request it at the airport, the airport supervisor will assess the situation based on the type of passenger and the actual conditions at the airport to decide whether to accept or refuse transport.
Here is some useful information about Bamboo Airways' unaccompanied minor service. We hope this article helps you prepare well for your upcoming flights.
If you have any questions or wish to book a flight, please contact the customer service hotline 1900 2083 of Mytour for assistance.
Tue, 22/06/2022 15:28
