Buzz
As part of its ongoing service upgrades aimed at offering passengers smoother and higher-quality flights, Vietnam Airlines has rolled out a direct check-in option via the cutting-edge Rich Business Message – offering both speed and convenience.
This new check-in method, which leverages the multi-channel Rich Business Message (RBM) on smartphones, offers passengers an entirely new experience compared to traditional check-in methods.
With Vietnam Airlines' new check-in method via the next-gen interactive messaging (RBM), passengers will receive a message about 8 hours before departure, inviting them to complete their check-in directly within the messaging window. Vietnam Airlines has streamlined the process, making it easy for all passengers to provide their flight details directly within the message.
The new check-in service through Vietnam Airlines' multi-channel interactive messaging platform offers you an exceptional experience
Rich Business Message is recognized as the most advanced enterprise messaging technology, allowing customers to interact with brands through automated response scenarios. This system enables businesses to listen to and address customer feedback and needs accurately and instantly.
The implementation of RBM in the Check-in process not only eases the system load at the counter, reduces the crowding of passengers at the airport terminal, and cuts down on waiting times, but it also provides useful benefits for passengers before their flight.
The process is carried out quickly, taking no more than 30 seconds.
The usage method is straightforward and easy to use, making it suitable for all age groups and demographics.
Passengers have full control to check in at any time within the 24-hour window before departure.
There's no need to remember or enter the booking reference (PNR).
Passengers can easily choose their seats using a clear seat map.
Passengers can check in for a group of travelers who share the same booking reference.
The electronic boarding pass is directly sent by the system and stored in the messaging section, eliminating the need for downloading or saving, with no fear of deletion.
With continuous efforts, Vietnam Airlines is committed to improving service quality and providing passengers with the best possible experience. The introduction of a new multi-channel messaging check-in service on smartphones marks a significant step in fulfilling this commitment.
If you need to book a flight for any route, don't forget to contact Mytour.vn early through the hotline 1900 2083 for effective consultation and support.
Thu. Year, 22/02/2024 15:58
