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Recently, Vietnam Airlines has officially launched an automated SMS system to notify passengers about their boarding gates for flights departing from three major airports: Noi Bai, Da Nang, and Tan Son Nhat.
Vietnam Airlines' new automated SMS system for boarding gate notifications enhances convenience for passengers
Passengers of Vietnam Airlines who complete online check-in or use kiosks at the three major airports—Noi Bai, Da Nang, and Tan Son Nhat—will receive boarding gate details via Zalo or SMS approximately 55 minutes before departure, including any gate changes. This crucial notification ensures passengers can locate their boarding gates with ease and accuracy.
The introduction of the automated boarding gate notification system at the country's three largest airports marks Vietnam Airlines' latest effort to diversify its service offerings, providing convenience and complete satisfaction for customers flying with the national carrier. This initiative is part of the airline's broader digital transformation strategy, aimed at enhancing both ground and in-flight passenger experiences.
As part of its digital transformation strategy, Vietnam Airlines aims to become Vietnam's first digital airline by 2025, focusing on three key pillars: digital technology, digital data, and digital culture. By elevating customer experiences to new standards, the airline aspires to lead the digital transformation in the aviation sector across Southeast Asia (ASEAN).
Receiving boarding gate information via Zalo or SMS is far more convenient than spending time searching for it in a large airport, checking electronic boards, or relying on airport staff for guidance.
Important Note on Vietnam Airlines' Boarding Gate Arrival Time
Passengers must arrive at the boarding gate on time as per the airline's regulations
After completing check-in, security, customs, and immigration procedures, passengers must arrive at the boarding gate 30–40 minutes before the scheduled departure time. For international airports such as Paris, Frankfurt, and London, this time frame extends to 60 minutes prior to departure.
If passengers fail to arrive at the boarding gate 15 minutes before departure, Vietnam Airlines will initiate procedures related to the passenger's no-show status.
The airline is not responsible for any issues arising from passengers missing their flights due to not being present at the boarding gate. Additionally, passengers must ensure they have all necessary identification documents ready before heading to the airport.
The above details highlight the additional services provided by Vietnam Airlines to ensure the highest quality travel experience for passengers. For the best deals on flight tickets for any route, feel free to contact Mytour's hotline at 1900 2083 for expert advice and efficient support!
T.Nam, 24/08/2023 15:39
