What are the regulations of Vietnam Airlines regarding the transportation of pets in the passenger cabin?

Currently, Vietnam Airlines offers a service for passengers to bring pets in the passenger cabin on flights operated by Vietnam Airlines.

Passengers wishing to bring pets on board are requested to contact Vietnam Airlines' branches to reserve the pet transportation service at least 24 hours before the flight's departure. Please note that the pet service in the passenger cabin is NOT available in business class on the A350 and B787 aircrafts.

Please refer to the regulations of Vietnam Airlines regarding the types of pets, age, weight, health, and transport cages below:

• Accepted pet types for transportation: Dogs, cats.

• Important Information: Some dog breeds are highly sensitive to temperature, humidity, light, pressure, and sound, and may be vulnerable when flying. For the safety of both the flight and the pets, Vietnam Airlines does not accept certain dog and cat breeds as listed in the regulations. Please contact the airline or a ticket office for further details.

• Age: From 10 weeks old and above.

• Weight: The combined weight of the pet and its carrier must not exceed 6 kg.

• Health:

- The pet must be in good health, free from illness, fully vaccinated, odor-free, and should not cause any inconvenience to passengers or their belongings.

- Pregnant pets are not permitted for transportation.

• Carrier:

- The carrier must be appropriately sized and spacious enough for the pet to move comfortably, allowing it to turn, stand, sit, or lie down. The dimensions (width, length, height) should not exceed 35cm x 30cm x 20cm.

- The carrier may be made of materials such as plastic, metal, hard plastic, welded metal mesh, hardwood, or plywood.

- The sides of the carrier should be sturdy. One side must have a door that can be opened, and it must be securely locked.

- The inside of the carrier should be smooth, without any edges or sharp corners that could injure the pet.

- The bottom of the carrier must be made from a solid, waterproof material. The pet's bedding should be absorbent, but straw or dry grass cannot be used as absorbent material.

- If the carrier has wheels, they must be removed before the flight or be foldable.

- The pet carrier must have a proper ventilation system to ensure it is airy and well-ventilated.

- The carrier should be placed on the aircraft floor, in front of the passenger seats.

Shipping pets either as checked baggage or bringing them on board depends on the laws and quarantine regulations of each country or region. Passengers must prepare the required documents before checking in at the airport. These documents include export quarantine certificates, health certificates, import certificates, and must be endorsed by the country/region of departure, quarantine stations in the destination country/region, embassies, etc.

• Australian Government Regulations: Pets are not permitted to be transported in the cabin or as checked baggage. Please visit the Australian government website for more details.

• UK Government Regulations

• For flights to the UK: Pets will not be accepted in the cabin or as checked baggage, they can only be transported via cargo.

• For flights departing from the UK: Pets will not be accepted in the cabin, they can only be transported as checked baggage or via cargo.

Please visit the UK government website for more detailed information.

Additionally, each country, including Japan, South Korea, and others, has its own specific regulations regarding the entry and exit of pets. Therefore, passengers should make sure to thoroughly research and understand these rules before their flight to avoid any complications during the immigration or customs process.

Passengers with disabilities are allowed to bring their guide dogs on board without additional service fees. The guide dog will be seated directly in front of the passenger. Please notify Vietnam Airlines in advance when making a reservation and purchasing tickets. For required documents, please refer to the section "Required Documents" above.

The transportation fee for pets in the passenger cabin is outlined below:

Please refer to the following details for the transportation fee of pets in the passenger cabin:

• In section A: 150 USD;

• Area B, between A and B: 250 USD;

• Area C, between A/B and C: 400 USD;

• Domestic travel within Vietnam: 3,000,000 VND.

The countries are categorized into the following regions:

• Region A: Vietnam, Laos, Cambodia, Myanmar, Thailand, Indonesia, Malaysia, Singapore, Hong Kong, and Taiwan.

• Region B: China, South Korea, Japan, and other Asian countries (excluding Region A and Australia).

• Region C: France, Germany, the United Kingdom, Russia, Australia, countries in the Americas, and other countries in Europe, Africa, and the Middle East.

- The above price is applicable for the total weight, including the pet and one transport cage, and does not include VAT (Value Added Tax).

The regulations and pricing for transporting pet animals are applicable only to flights operated by Vietnam Airlines.

Passengers should arrive early at the airport to complete all the necessary procedures before the flight. Vietnam Airlines recommends arriving at least 2 hours prior to the scheduled departure time.

At the airport check-in, passengers will be guided by Vietnam Airlines staff to sign the 'Liability Waiver' form. Passengers may also download, complete, and bring the form along with them when checking in for their flight.

We hope the valuable information provided helps Mytour customers to prepare effectively for their upcoming flights. Don't forget to contact our hotline at 1900 2083 for fast and efficient flight booking support.