Buzz
Mistakes like incorrect names, surnames, or gender are frequent when booking flights online, usually due to typing errors, not double-checking the details, or someone else booking on your behalf. If you find yourself in this situation, how should you proceed? Let’s dive in with Mytour.vn.
In fact, for minor errors, airlines may help passengers correct the information without charging a fee. However, in some cases, you may have to pay a fee to amend the details. The key issue is that a name error on your ticket can lead to complications during check-in at the airport. Therefore, as soon as you spot the mistake, you should notify the airline or the agency where you booked your ticket to resolve the issue as soon as possible.
What to do if you made a mistake with your name on a flight booking
You can refer to some common name error scenarios and solutions from three major domestic airlines as follows:
For Vietnam Airlines
The following cases will be supported by Vietnam Airlines for free name corrections:
- Non-Vietnamese names, missing or extra middle names.
- Errors due to incorrect order of first and last names.
- Name changes recognized by the local government with official documentation.
- Errors caused by typos or misspelling.
- Traditional Vietnamese names with incorrect order of last name, middle name, and first name.
- Cases of missing or extra “THỊ” in Vietnamese names.
- Errors caused by abbreviations.
- Errors related to gender or titles.
For other cases not mentioned above, passengers will incur a fee according to the airline's policies, provided the name on the ticket can still be changed. Fees typically start from 300,000 VND per ticket or may be charged based on the ticket refund fee.
For VietJet Air and Jetstar Pacific
For VietJet Air and Jetstar Pacific, you can call the airline or send an email requesting free name correction for minor mistakes. If the name error is significantly different and the airline refuses to make the change, you will have to pay a fee of 374,000 VND per flight segment plus the current fare difference.
For BamBooAirWays
If you make a booking with a significant name discrepancy and the airline refuses to make corrections, you will be charged a fee of 395,000 VND per flight segment.
If you make a booking with a significant name discrepancy and the airline refuses to make corrections, you will be charged a fee of 395,000 VND per flight segment.
What should you be aware of to avoid making name errors when booking a flight?
Passengers who book flights online themselves are more likely to make name mistakes. The most common error is the incorrect order of names, as each airline has different name entry formats and rules. You can refer to the following information to understand the details and avoid confusion:
- For Vietnam Airlines: Enter the Middle Name and First Name in the first field, then enter the Last Name in the next field.
- For VietJet Air: Enter Gender in the first field, Last Name in the second field, and Middle Name and First Name in the last field.
- For Jetstar Pacific: Enter Last Name and Middle Name in the first field, First Name in the second, and Gender in the final field.
Additionally, to minimize the risk of making name errors while booking, you can book your tickets through reputable travel agencies. Here, the staff will assist you in making the booking and filling in the information correctly. In case of any mistakes, the agency will help resolve the issue in the best possible way. Mytour – a trusted agent for Vietnam Airlines, VietJet Air, and Jetstar Pacific with a professional team of advisors – will provide dedicated and effective support.
To reduce the chances of making name errors when booking, consider booking through reliable travel agencies.
Please contact our customer service hotline at 1900 2083 for the latest ticket prices and to book your flights quickly and cost-effectively.
Mr. Sau, 10/06/2022 15:17
