What to do if your luggage is lost by Vietravel Airlines?

What to do if your luggage is lost by Vietravel Airlines?

- As soon as you realize that your luggage is lost, you should contact the Lost and Found counter at the arrival airport for assistance.

- Passengers will need to provide the following information about their luggage to the staff:

+ Any unusual details about the luggage: loss, damage, delayed transportation, etc.

Vietravel Airlines will base the report of any irregularities on the information provided by the passengers.

- The deadline for filing complaints regarding unusual luggage issues is as follows:

+ For lost luggage (damaged, items missing): Passengers must submit their complaint letter to Vietravel Airlines for compensation within 7 days (based on postmark) from the date they received the luggage.

+ In the case of losing one or more pieces of luggage: Passengers must submit their complaint letter within 7 days (based on postmark) from the arrival date of the flight.

+ For delayed luggage: Passengers must file a complaint letter within 21 days (based on postmark) from the date they receive their luggage.

Passengers should go to the Lost and Found counter at the arrival airport as soon as they realize their luggage is missing.

Now you are aware of the steps to take if your luggage is lost when flying with Vietravel Airlines. But do you know some useful tips to minimize the chances of losing your luggage when flying in general?

- Use luggage protective wrap: If you're taking a long-haul flight, especially an international one, it's highly recommended to wrap your luggage. This not only prevents your suitcase from getting scratched but also deters thieves from stealing items. Airports typically offer plastic wrapping services, but if you often use this service, it can become expensive. You can save by using large tape around the edges of your suitcase and then wrapping it with plastic wrap. Alternatively, many luggage stores sell protective wrap accessories for you to choose from.

- Do not keep old luggage tags: A common habit among passengers is to hold onto old baggage tags from previous flights. This is a habit you should avoid, as it increases the chances of losing your belongings or luggage. Before your flight, make sure to remove any old tags to prevent confusion or the risk of losing your luggage.

- Check-in early: According to airport staff, luggage is more likely to be lost when passengers check in at the last minute. If you check in late, your luggage may be transferred to a later flight, meaning it won't travel with you. Additionally, arriving late at the airport increases stress and makes it easier to misplace belongings. Therefore, always try to arrive early, complete your check-in and security procedures, and make sure to keep checking your belongings to ensure you have everything.

- Request a “Fragile” label for your suitcase: You can inform the check-in staff that you have fragile items in your luggage, and they will place a “Fragile” label on your suitcase. This will ensure that your luggage is handled with extra care during transport and loading.

As you can see, carrying luggage onto a plane is not as simple as it seems, is it? However, if you're mindful and cautious, everything will go smoothly and you'll have a pleasant experience.

We hope that this helpful information will assist you in preparing for your upcoming flight. Don't forget to contact the hotline 1900 2083 to get quick and efficient flight booking assistance from Mytour.