Buzz
Cancel your Max subscription whenever you choose
How you cancel HBO Max depends on where you subscribed. If you registered through the Max website, you can cancel there directly. But if your subscription was set up through a third party—like Amazon, Apple, or your internet provider—you’ll need to cancel through them. This guide shows how to cancel HBO Max on every platform, the best timing to avoid extra charges, and who to contact for billing or cancellation support.
How to Unsubscribe from HBO Max
- Sign in at max.com/subscription and click Cancel Your Subscription, then select Continue to Cancel.
- If your billing is handled by a third party, you’ll see it listed. Visit their website and log in to cancel.
- If you're subscribed through a TV, mobile, or internet provider, head to your provider’s website to cancel.
Cancellation Steps
Canceling Through Max
Visit https://max.com/subscription using any web browser. Log in with your email and username if you haven't already.
- On mobile, tap your profile icon and then tap Subscription.
- On a TV device, select the settings gear and choose Subscription.
Click Cancel Your Subscription. You'll find this at the bottom of the page.
- If this option isn’t available, your subscription is handled by a third party. The billing provider will be listed at the top.
- Refer to the Third-Party Billing section for cancellation instructions.
Select Continue to Cancel. You might need to click this more than once.
- Your subscription will remain active until the current billing cycle ends.
Canceling Subscriptions Managed by Third Parties
Amazon Appstore. If your Max subscription is billed through Amazon, follow these steps:
- Visit https://www.amazon.com/appstoresubscriptions using a web browser.
- Log in to your Amazon account.
- Find Max under Your Subscriptions.
- Turn off Auto-Renewal.
- Your subscription will end once the current billing period is over.
Apple. If you're billed through the App Store, here’s how to cancel:
- Launch the Settings app on your iPhone or iPad.
- Tap your Apple ID profile.
- Select Subscriptions.
- Choose Max.
- Tap Cancel Subscription.
Google Play. If Max charges appear via the Google Play Store, use the following steps:
- Open the Google Play Store app.
- Tap your profile icon.
- Go to Payments & subscriptions.
- Select Subscriptions.
- Find and tap Max.
- Choose Cancel subscription.
Samsung TV. If you're billed for Max via Samsung TV, cancel by doing this:
- Log in at http://www.samsungcheckout.com/.
- Click on Purchase History.
- Choose Subscriptions.
- Next to Max, select Unsubscribe.
TV, phone, or Internet provider. If you’re subscribed to HBO Max through a provider, here’s what to do:
- Sign in to your provider’s site and navigate to your subscriptions or add-ons.
- Or, contact your provider's customer service directly to cancel.
Can I cancel at any time?
You’re free to cancel your Max subscription whenever you choose. Just make sure to do it at least 48 hours before your next renewal date to avoid being charged for the next billing cycle. After canceling, you’ll retain full access until the current billing period ends.
- Although HBO Max doesn't offer refunds directly, you might qualify for one if you subscribed via another service—check with them for details.
How do I fix cancellation issues?
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For billing issues, reach out to HBO Max support. If you were charged in error or want to request a refund, go to their support page and click Contact Us in the lower-right corner to begin.
- This page can also help with account settings, technical problems, and other subscription-related concerns.
