Roblox is a widely popular game that thrives on its open-world creation and interaction platform. Whether you're a parent curious about your child's gaming activities or a player seeking technical assistance, there may come a time when you need to get in touch with Roblox directly. There are three main ways to contact Roblox: call their customer support hotline at 888-858-2569 and leave a voicemail for a callback (if you're in the U.S.), fill out an online support form for general inquiries, or send an email with specific questions.
Call Roblox Customer Support
Dial 888-858-2569 to reach Roblox's customer service hotline (if you're in the U.S.). Roblox's customer support line operates 24/7. The automated system will prompt you to provide account details via voicemail so they can call you back.
- Roblox's customer service hotline is completely toll-free.
Tip: Roblox's customer support number is also useful for addressing specific questions, but you won't be able to speak directly with a representative until they call you back later.
Press 1 if you're under 18 and need assistance. If you're under 18, Roblox's customer service team won't communicate over the phone but will provide information on where to find online solutions, including instructions on accessing their help page.
- If you're under 18, ask an adult to call on your behalf. The adult can speak directly with Roblox staff.
Press 2 if you're a parent or a player over 18. Follow the automated instructions based on your specific issue, question, or concern. You can access information about your Roblox account, billing, or software through the automated menu before choosing to leave a voicemail.
Press 0 after pressing 2 and leave a voicemail. Roblox will call you back after receiving a detailed message about your issue or concern. You'll be asked to provide your name, Roblox account name, and billing information before explaining the problem you're facing.
Send an email directly to Roblox's customer support team
Send your questions to [email protected]. In addition to the online support form, Roblox provides an email address for general inquiries. Be prepared to wait a bit longer for a response from their team.
Tip: If you wish to appeal a warning or account ban decision, send an email to [email protected].
Provide a detailed description of the issue you need assistance with (in English). Remember to include your name, account details, and any relevant billing information in the email. Be as specific as possible when explaining the problem you're facing.
Wait for a response or additional clarification. Roblox doesn't always handle requests immediately, so you may need to wait for some time. Be patient and prepare to answer any follow-up questions that the support team might need to assist you further.
Visit Roblox's help page to use their online form. This website offers a fillable form for requesting assistance with specific issues. It's the primary method Roblox uses to address customer complaints and inquiries.
Tip: Customer service can only assist with billing and account-related issues. For information on game development or building, visit the Roblox Developer Hub at developer.Roblox.com.
Fill in your contact details at the top of the form. Enter your name, email address, and Roblox username. If you're under 13, use your parent's email address. Verify the email by entering it twice and double-check for accuracy.
- You don't need to include your last name. Your first name is sufficient.
Select the platform you're using and the category for your question. The game experience varies slightly depending on the platform, so choose the device you're playing on, such as a gaming console, PC, or tablet. Below that, select the category that best matches your issue or question.
Tip: If you want to report someone for cheating, choose the 'exploit report' category.
Describe the issue or problem you're encountering at the bottom of the page. Provide as much detail as possible. Include relevant information such as how the issue occurred or specifics about any error messages. Additionally, note the time the issue happened in case Roblox needs to cross-reference it with the game logs from your session.
- Roblox's customer support team will respond to you via email. Check the inbox of the email address you provided within a few hours after submitting your report.
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