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Simple steps for removing or deactivating your Citi card
If you need to unlink a credit card from your Citibank account, follow this guide to learn the process, along with how to cancel and close your account entirely.
Removing Your Citibank Credit Card
You can disconnect a Citibank credit card by chatting with a customer service agent online, or by calling customer support at 1-800-950-5114. Either option will allow you to unlink your card even if the Unlink button is unavailable on the website.
Instructions
Options for Unlinking a Credit Card
Call 1-800-950-5114. Inform the customer service representative that you wish to unlink a card. They will assist you, even if the Unlink button is unavailable on your online account.
Chat online. Use a web browser (not the app) to chat with customer support, and request to remove a card from your account. They will guide you through the unlinking process, even if the Unlink button is missing!
CitiManager. The Unlink button might not always appear, so this method may not be reliable for removing a card from your Citibank account. To try it, click your profile picture, select Link/Unlink Card Account > Unlink, then complete the necessary fields and click Continue.
Why You Might Want to Unlink
Here are some reasons why you may want to unlink a credit card:
- Closed account - Removing unused cards can help you avoid future confusion and complications.
- Security concerns - Unlinking your credit card provides an additional level of protection to your account.
- Simplifying your finances - Having too many cards linked to a single account can be overwhelming. Unlinking cards helps streamline and organize your financial connections.
Closing Your Citi Credit Card
You can close your Citi card account by chatting online or contacting customer support. If you're online, log in to your account and start a chat with customer service. If calling customer support, make sure you have the account number for the card you wish to close ready.
