How to Fix Internet Connection Issues

Today, Mytour will guide you through resolving internet connection problems. While some issues can only be fixed by your service provider, there are several steps you can take to address minor network issues at home.

Restart your computer. While it may seem like an unlikely solution, restarting your computer is often the easiest way to resolve most connectivity problems. A simple reset of processes can clear out faulty settings that may be causing connection issues. Even if this doesn't work, it only takes about a minute.

• Restarting your computer may also turn your Internet adapter back on if it's been turned off.

You need to make sure that your laptop's Wi-Fi adapter is turned on. Many laptops have a switch or button to enable/disable the Wi-Fi adapter. If you accidentally press this button, your computer will disconnect from the network. Pressing the button or switch again will turn the wireless adapter back on.

• You may need to press and hold the Fn key while pressing the Wi-Fi button.
• Skip this step if you are using a desktop computer.

Restart your modem and router. The easiest way is to unplug both devices, wait for a few seconds, and then plug them back in. Similar to restarting your computer, this action can fix most minor internet issues.

Perform a soft reset on your network. This reset will clear and refresh the cache of your modem and router. You can perform a soft reset by pressing the power button on the front or side of the router.

• Many modems can also be soft reset in the same way.
• In some cases, you can soft reset the network by accessing the router's page and clicking the Reset button in one of the "Advanced" or "Power" options.

Perform a hard reset on your network. A hard reset will erase all settings on your modem and router, restoring them to factory settings (including the default network name and password). To perform a hard reset, press and hold the "reset" button on the back of your modem for about 30 seconds, allowing it to reboot and follow the same steps for the router.

• In most cases, the "reset" button is a small hole on the back of the modem or router, requiring you to use a pen or paperclip (or similar) to press it.

Move closer to the router. Sometimes your computer or smartphone might be too far from the router to connect. Try moving closer to the router and attempt to reconnect.

Ensure that there are no obstacles between you and the router. If you can't draw a straight line from your device to the router without hitting walls, electronics, or furniture, your chances of maintaining a stable internet connection are very low.

• To guarantee a stable and strong internet connection, minimize the number of obstacles between your device and the router/modem.

Try using an Ethernet cable. Connecting your computer or console to the router/modem via an Ethernet cable will boost your internet speed while also helping you identify if the issue lies with your network or your device.

• If your computer can connect to the internet when directly plugged into the router, it is likely that your computer's wireless network adapter is the problem.
• If your computer can connect to the internet when plugged directly into the modem, the issue is probably with the router.
• If you cannot connect to the internet when plugging the computer directly into the modem, the issue may be with the gateway or the internet service itself. Contact your Internet service provider's technical support for assistance with modem issues.

Clear your computer's DNS cache. The DNS cache stores the addresses of websites you visit, making future access to those sites faster. However, if websites update their addresses, the DNS cache can become outdated, causing errors.

• Clearing the DNS cache will solve issues like being unable to load a website, especially if the website works in one browser but not in another.
• To clear the DNS cache on mobile devices like smartphones or tablets, simply restart the device.

Clear your browser cache. Similar to the DNS cache, the browser cache helps load previously visited pages faster, but problems can arise when the cache database becomes outdated.

• To stay updated, consider clearing your browser cache once a month.

Try using a different website or program. The website you're trying to access might be temporarily down, or the program you're using could be facing server issues from the provider. Attempt to visit another website or use a different online service to see if you can make a connection.

• If possible, consider trying a different web browser. For example, Chrome might be having issues, but Firefox could work fine. If one of your browsers is malfunctioning, you can check Mytour articles or search online for solutions to fix issues with browsers like:
  • Chrome
  • Firefox
  • Internet Explorer

Boost your Wi-Fi signal. If your issue relates to network signal, interference and distance are likely the main culprits. There are several ways to reduce interference and extend the range of your network:

• Add a second router to extend the range.
• Enhance your computer's Wi-Fi reception.
• Create a DIY directional antenna for your Wi-Fi adapter.

Scan for viruses and malware. Viruses and other harmful agents can hinder your network connection capabilities. Regularly use specialized software to scan and remove viruses from your computer.

Contact your internet service provider. If all other methods have failed, this is your best remaining option. Explain the specific issue you're encountering to the support team and request that a technician be sent to investigate.

• Note: Remain calm and courteous, and avoid expressing frustration with the company.

• Most internet service providers will perform diagnostics and repairs free of charge if you're using their modem/router within the contract period.

• Resetting the network should be your last resort for fixing the issue. While this method can resolve most network-related problems, it can be quite inconvenient as it requires you to reconfigure all your connected devices.