How to Get in Touch with Etsy Support Team

Etsy is a highly convenient online marketplace for artisans, crafters, and their customers. However, if you're facing issues with your store or orders, you might need to contact Etsy's customer support team. Etsy does not offer a customer service hotline, but you can reach them through their website. They provide 24/7 support via chat, or you can email them for a more detailed explanation of your issue.

Select either 'Buying on Etsy' or 'Selling on Etsy' depending on your issue. The contact page menu gives you two options to choose from. Click on the option that best matches your issue to open a menu with additional choices.

• For example: If you're experiencing problems with your Etsy shop, click on 'Selling on Etsy'. If you're having a payment issue with a purchase, click on 'Buying on Etsy'.

Browse through the list of options to see if any are relevant to your issue. On the screen, you'll find a list of additional options like 'Help with an order' or 'Finances and billing.' Take a moment to search through these options to see if there's an answer to your specific question or if they help solve any problems you're facing.

• If you can find an answer or solution, that's great! You can stop there and won't need to contact Etsy's support team for further assistance.

Click further to see 'I still need help' if you don't find a related option. If you can't find an option that matches your issue or question, continue clicking through the menu. Keep clicking until you see the option to chat (online chat) or email Etsy's support team.

• For example, you can click through 'Selling on Etsy', 'Your Etsy account', 'My account was hacked', 'I didn’t make this purchase' to eventually see the option for chat or email support.
• If you feel the drop-down menu isn't helpful, return and select another option.

Click on the 'Chat with us' option for immediate assistance. Clicking the chat option will open a chat window at the bottom right corner of the page. Type your message into the chat box and wait for a customer service representative to respond. Describe your issue or ask your question, and they will assist you in resolving the problem.

• If your issue is urgent, such as concerns about your account being hacked or unusual charges, chat is a quick and easy way to get help from Etsy's support team.
• Chat support is available 24/7, but you might have to wait a few minutes for a response, depending on whether the support team is busy.

Click on the 'Email us' option to send an email to Etsy's support team. Clicking on the email option will redirect you to a new page with an online contact form. Fill out this form with your contact details and email address. Then, write a brief and detailed description of your issue, the topic you're inquiring about, or the question you want to ask, and submit your email. Afterward, wait for Etsy's support team to respond via email.

• If you have files or documents related to your request, you can upload them by clicking the 'Add file' option.
• Emailing is a good choice if your issue isn't urgent, such as having trouble adding items to your Etsy shop or experiencing a recurring issue with your shop.

Go to Etsy's contact page at https://www.etsy.com/help/contact. To contact Etsy's support team, start by opening a web browser and visiting their contact page. If you're using the Etsy app on a smartphone or tablet, you'll need to switch to a computer to access the contact page on their website.

• To chat or email Etsy's support team, you'll need to use a web browser.

Log into your account or create a new one if you don't have one yet. If you're not logged in to your Etsy account, you'll be prompted to sign in to access the contact page. Enter your account details to log in. If you don't have an Etsy account, no worries! Click on the 'Register' option to create a new account in just a few minutes.

• You can also register with your Facebook, Google, or Apple account when signing up for a new account.
• If you're only using the Etsy app, use your account details to log in through the website. The process will be the same.

Reset your password if you're having trouble logging in. If you’ve forgotten your password or are experiencing login issues, click the 'Trouble signing in?' option, then click 'Reset your password'. You'll be asked to enter the email address associated with your account, and Etsy will send you an email with a link to reset your password and allow you to log in.

• If you're having trouble signing in, this could be the perfect solution!