Buzz
Follow this detailed guide to reset your Roku PIN and troubleshoot any issues.
If Roku prompts you for a PIN when you're trying to stream or install an app and you’ve forgotten it, don’t worry! You can reset your PIN easily by logging into your Roku account online. This guide will walk you through the process of resetting your Roku PIN and adjusting settings for app access, purchases, and parental controls.
Quick Instructions
- Navigate to my.roku.com/account/pin in your preferred web browser.
- Log into your Roku account.
- Click on Change PIN.
- Enter a new 4-digit PIN and click Save PIN.
Full Process
How to Reset Your Roku PIN
Log in to your Roku PIN settings. If you’ve forgotten your Roku PIN, you can easily reset it by signing into your account. Open a web browser on your computer, phone, or tablet and visit https://my.roku.com/account/pin.
- If you're not logged into your Roku account, you will be prompted to log in.
- If you've forgotten your Roku account password, click Forgot password? and follow the instructions provided.
Click on Change PIN under "Account PIN Settings." By doing this, you’ll be able to reset your current PIN.
Enter a new PIN and click Save PIN. Choose a new 4-digit code that you’ll use to confirm purchases, install apps, and modify parental control settings. Once your PIN is set up, you can start using it on your Roku device.
Adjusting Roku PIN Settings
Set a Roku PIN to control purchases and app installations. If you share your Roku device with others, you can require a PIN each time someone attempts to install a new app, make a purchase, or both. Alternatively, you can remove the PIN requirement for easier access to apps and purchases. To update your settings:
- Sign in to your Roku PIN preferences at https://my.roku.com/account/pin.
- Choose an option under "Making purchases and adding channels."
- To ask for a PIN each time someone installs a new app/channel or makes a purchase, select Require a PIN to make purchases and add channels.
- To allow others to install apps/channels without a PIN but require it for purchases, choose Require a PIN to make purchases.
- If you'd like to remove the PIN requirement, select A PIN is not required to make purchases or add channels.
- Click Save preferences to apply your changes.
Roku Parental Control Options
Roku provides parental controls for The Roku Channel only. If you prefer to prevent children from accessing mature content on The Roku Channel, you can enable Parental Controls that require a PIN. Please note, these controls do not apply to third-party apps like Netflix or Max. To configure Parental Controls for The Roku Channel:
- Log into https://my.roku.com/account/pin using any web browser.
- Under "Parental Controls for The Roku Channel," adjust the slider to define which movies and TV shows your child can view without needing a PIN.
- To restrict content to family-friendly programming, choose G, TV-Y, TV-G.
- For older children and teens, select PG, TV-PG, PG-13, or TV-14.
- To disable Roku Parental Controls, select Off.
- Click Save preferences to finalize your settings.
Troubleshooting Steps
Having trouble signing in to your Roku account? If you've forgotten your Roku account password, you can reset it easily. In any web browser, visit https://my.roku.com/password/reset, enter the email address linked to your account, and click Submit. Then, check your inbox for an email from Roku with instructions on how to reset your password.
Your Roku is asking for a PIN when trying to watch free content. If your Roku requests a PIN before allowing you to watch a movie or show on the Roku Channel, it means that the Roku account owner has enabled Parental Controls to limit access to certain types of content.
- If you can’t remember the email address linked to the account, press the Home button on your Roku remote, navigate to Settings > System, and select About to find it.
Your Roku is in guest mode and you don't know the PIN. If you’ve recently purchased a new TV, it may have been left in guest mode by the previous owner or it might be a display model. To resolve this, you will need to factory reset your Roku TV or streaming device.
- To reset the Roku, find the pin-sized hole on the back of the TV or device labeled "Reset." On some models, there will be a round button that says "Reset" instead.
- Press and hold the reset button. If it’s a pinhole, use a small tool like a paperclip or a SIM removal tool to press the button. Hold it for 10 seconds or until the device resets. Once completed, you’ll be guided through the initial setup process.
