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Get in touch with Ring customer service whenever you need assistance.
If you're facing an issue with a Ring device, it can be frustrating, especially when you're not at home. Thankfully, Ring offers 24/7 support, so help is always just a phone call away. US customers can dial 1-800-656-1918, or call 1-210-929-7085 for international support. Keep reading for additional contact options to reach Ring customer service.
Ring Customer Service Contact Number
To contact Ring by phone, dial 1-800-656-1918 (United States), 1-855-300-7289 (Canada), or visit their Call Us page to find the toll-free number for your region, available 24/7. For global inquiries, you can reach them at 1-310-929-7085.
Contacting Ring: Step-by-Step Guide
By Phone
Dial 1-800-656-1918 for general customer assistance in the United States. Ring, a global leader in home security, offers support across the globe. Visit Ring's Call Us page to choose your region and get the toll-free number. Follow any prompts after dialing to reach a live agent. Phone support is available around the clock, 24/7.
- Americas: +1-855-300-7289 (Canada), 0800 222 0656 (Argentina), 180 091 4242 (Chile), 01 800 5184804 (Colombia), and 00900 203 0124 (Panama).
- Europe: +44 0808 196 5767 (UK), 00 800 87 00 97 81 (Austria), +33 805 08 04 54 (France), 00 800 87 00 97 81 (Germany, Greece, Ireland, Poland), +39 800 909 723 (Italy).
- Africa & Middle East: 0800 993 700 (South Africa), 234 708 0601 189 (Nigeria), 800 814 7867 (Saudi Arabia), +974 800101236 (Qatar).
- Asia Pacific: 61 2 8294 9169 (Australia), +852 5808 9388 (Hong Kong), +90 1-800-81-8772 (Malaysia), 64 9887 9871 (New Zealand), 00 800 87 00 97 81 (Russia), 0120-230-609 (Japan).
- Worldwide: 1-310-929-7085
Live Chat
Start a Live Chat on Ring’s website. Visit the Chat with Us page and click on the “Chat with Us” button. A pop-up box with pre-selected options will show up, or you can type out your issue. An automated message will try to assist, and if necessary, you will be transferred to a live representative.
- Live chat support is available between 5 am and 9 pm MT.
- Outside of those hours, you can use automated responses to address issues like order tracking, account verification codes, and updating payment methods.
- The chat feature may not be accessible in all countries, but if the small chat bubble appears on the bottom right of the Contact Us page, you’re in luck!
Email Ring at [email protected] for non-urgent support requests. If your issue doesn’t require immediate attention and you’d rather not make a phone call, simply send an email to [email protected]. Expect a response within 24-48 hours. For specific inquiries, including press, community programs, and other topics, use the following addresses:
- Press and Media: [email protected] or [email protected]
- Community Programs: [email protected] or [email protected]
- Retail and Distribution: [email protected], [email protected], [email protected], [email protected], [email protected]
- Professional Installers: [email protected]
- Home Builders: [email protected]
Additional Resources
Visit the community forum for support from fellow Ring users. One of the best ways to solve a problem is to learn from others’ experiences, and Ring’s vibrant online community is the perfect place to do so. Head over to https://community.ring.com/ to ask questions, share advice, and explore solutions others have found. It’s a great resource for DIY fixes and will help you feel more connected to other Ring users.
Check out the Ring Help page for FAQs on specific products. Whether you need help with video doorbells, alarms, accessories, or lighting, Ring’s Help Page offers a variety of articles to guide you through troubleshooting. From boosting your wifi signal to retrieving a verification code, all the answers are available whenever you need them.
