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Has your Zalo account suddenly been deactivated despite normal usage? In this article, Mytour will guide you through the quickest steps to restore your disabled Zalo account. Stay tuned!
I. Common Reasons Why Zalo Accounts Get Disabled
If your Zalo account, which was functioning smoothly, suddenly gets locked, it might have violated certain terms. Here are a few possible reasons why your Zalo account could be disabled:
- Clicking on suspicious links: Social media is flooded with fake information and fraudulent links. You might have accidentally clicked on a link that violates Zalo's policies, leading to your account being flagged and locked. Depending on the severity, your account could be suspended for a month or longer. Always verify links before clicking.
- righted content: Zalo requires users to adhere to copyright policies. If your uploaded content includes copied material that is already registered, Zalo will immediately delete your account.
- Sensitive content: To avoid violating social norms, traditions, and laws, any images or videos containing sensitive content posted on your timeline or shared with others will result in an immediate account suspension.
- Hacked account: Many malicious actors engage in fraudulent activities on Zalo by exploiting others' identities. If your account is stolen and accessed from another location, you may face login restrictions or account deactivation.
- Incorrect password: If you forget your Zalo login password, avoid multiple failed login attempts. This could trigger Zalo to lock your account due to suspicious activity.
II. Guide to Reactivating a Disabled Zalo Account
As outlined, there are numerous reasons why a Zalo account might be locked. Below is a step-by-step guide on how to restore a disabled Zalo account, offering a simple and highly effective solution.
1. Contact Zalo Customer Support
The first solution is straightforward: pick up your phone and call Zalo's customer service hotline for assistance. The Zalo hotline number is 1900561558. Note that the call rate is 2000 VND per minute.
Step 1: Dial the hotline number 1900.561.558 and make the call.
Then, follow the instructions and press 2 to connect with a Zalo customer support representative.
Step 2: Once connected, explain the issue you're facing to receive assistance.
Provide the personal information requested by the Zalo representative, such as your account name, phone number, ID card number, etc.
After successful account verification, the representative will help you restore your locked Zalo account.
2. Create a New Zalo Account Using Your Phone Number
If your account has been permanently locked and cannot be restored, you can create a new account using your registered phone number.
Please note that if you choose this method, it will take 48 hours
Step 1: Open the Zalo app ➔ tap on Register.
Step 2: Fill in the required information requested by Zalo to register a new account, including.
- Account name (preferably your real name)
- Registered phone number
Make sure to check the boxes for I agree to Zalo's Terms of Service and I agree to Zalo's Social Network Terms.
After completing the information, select Continue.
Step 3: Proceed to the verification step and follow the on-screen instructions to receive the verification code from Zalo.
Alternatively, simply click the SMS button to let the system auto-generate a message, and you only need to press Send.
Step 4: Once you receive the verification code sent by Zalo in the message, enter this code into the Zalo app to complete the account creation process.
III. Some Related Questions
1. How Long Does a Zalo Account Stay Deactivated?
Depending on the severity of the violation, your Zalo account may be locked for a specific period, typically within 48 hours. During this time, promptly contact Zalo support to verify your identity and request account restoration. If the information is valid, your Zalo account will be quickly reinstated.
2. Can a Permanently Locked Zalo Account Be Restored?
The chances of restoring a permanently locked Zalo account are very low. However, within 45 days of being locked, your Zalo account will be removed from the system, allowing you to re-register using the same phone number.
Above is the guide to reactivating a disabled Zalo account. Generally, you will need to contact Zalo's customer service to understand the reason for the deactivation and receive instructions to restore your account. If the issue cannot be resolved, you will need to create a new account to continue using Zalo. Mytour thanks you for reading!
