Buzz
Adjust your Hulu captions to sync perfectly with the dialogue.
Dealing with delayed or mismatched subtitles can be incredibly annoying, especially for content in a foreign language. Fortunately, Hulu offers several straightforward fixes for subtitle issues (like toggling captions on and off), and we’re here to guide you through them. Keep reading to discover 8 effective troubleshooting methods for syncing your subtitles, along with tips for addressing other related problems.
How to Fix Hulu Subtitles That Are Out of Sync
Access the subtitle menu for your show or movie, disable the subtitles, and then enable them again. If that doesn’t solve the problem, try restarting Hulu, verifying your internet connection, rebooting your device and/or router, updating the Hulu app, or clearing the app's cache and data.
Step-by-Step Guide
Solutions for Hulu Subtitle and Caption Issues
Turn your captions off and back on. Open the "Subtitles" menu in the video player and set it to "Off." Then, re-enable subtitles in your preferred language. Resume playback to check if this resolves the syncing issue.
- TVs and streaming devices (Roku, Fire Stick, etc.): Access the playback bar by pressing the "Up" button or swiping down on the remote. Navigate to the Settings menu, then to Captions & Subtitles. Toggle the captions Off, then back On.
- Mobile Devices: Tap the Settings icon while watching Hulu. Go to the Subtitles & Captions section, switch them Off, and then On again. Confirm changes by tapping the X icon.
- Web: Select the Settings icon and locate the Subtitles & Audio section. Disable subtitles by clicking Off, then select your language to enable them again.
Restart Hulu. Exit the Hulu app or close the browser window you’re using to stream. Reopen Hulu and see if the subtitles are now properly aligned.
- Tip: If you’re streaming on a computer, phone, or tablet, close other apps running on your device to free up resources.
Test subtitles on a different show or movie. Switch to another TV episode or film, ensuring subtitles are enabled. Check if the captions are synced or still misaligned.
- If the subtitles work correctly: Report the issue to Hulu through their Contact Us page. Be aware that high customer demand may delay live chat availability.
- If the subtitles are still out of sync: Continue troubleshooting your device with the following steps.
Improve your internet connection. Run a speed test to ensure your connection meets Hulu's minimum requirement of 3.0 Mbps for streaming. If your speed is below this threshold, try:
- Disconnecting other devices from your network
- Closing unnecessary programs running on your device
- Moving closer to your router/modem
- Using a wired Ethernet connection instead of Wi-Fi
Restart your device and router/modem. Power off the device you’re using to watch Hulu, then turn it back on to see if it resolves the subtitle issue. Restarting your modem or router may also help improve your internet connection if that’s causing the problem.
- If you’re watching Hulu on a TV or streaming device, unplug it from the outlet and plug it back in instead of just turning off the TV, which might only activate sleep mode.
Ensure your Hulu app is up to date. If you’re using the Hulu app on your Android, iPhone, iPad, smart TV, or streaming device, check your device’s app store for any available updates.
Clear the Hulu app’s cache and data. Hulu suggests clearing cached data to fix potential corruption issues causing subtitle problems. Here’s how to do it on different devices:
- Android: Go to Settings > Apps > Hulu > Storage, then select Clear Cache and Clear Data.
- Amazon Fire TV/Fire Stick: Navigate to Settings > Applications > Manage Installed Applications, then select Clear Cache and Clear Data.
- Android TV: Open Settings > Applications > Hulu, then clear cache and data.
- Computer browser: Clear your browser’s cache if you stream Hulu on your computer.
- iPhone/iPad: Go to Settings > General > iPhone Storage > Hulu. Use Offload App to remove the app, then reinstall Hulu.
- Nintendo Switch: Access System Settings > Data Management > Manage Save Data > Delete Save Data > Hulu.
- PS4: Navigate to Settings > Storage > System Storage > Saved Data > Hulu > Options > Delete.
- Roku: From the home screen, press Home (5x), Up (1x), Rewind (2x), Fast Forward (2x).
- Xbox One: Open My Games and Apps > Apps > Hulu > ☰ > More Options > Manage App, and clear Hulu data.
Uninstall and reinstall the Hulu app. Delete the Hulu app from your device entirely, then reinstall it. Test the subtitles afterward to confirm they’re working properly.
Why are my Hulu subtitles not in sync?
Your internet connection might be causing issues. Hulu requires a minimum download speed of 3.0 Mbps for optimal performance. A slower connection could disrupt your Hulu streams and cause problems with subtitles.
Your device may be the issue. Older phones, tablets, or other devices may struggle to run Hulu smoothly, which could result in subtitle errors or other performance issues.
Hulu might be experiencing technical difficulties. Problems within Hulu's app or platform could lead to malfunctioning subtitles.
Resolving Additional Subtitle Problems
Subtitles aren’t appearing on your video. Double-check your subtitle settings to ensure they’re enabled properly.
- Mobile devices: Open the Settings icon and select On under the Subtitles & Captions section. Confirm your changes by tapping X.
- Web browsers: Access the Settings icon, navigate to Subtitles & Audio, choose the correct language, and ensure subtitles are toggled to On.
- Smart TVs, streaming devices, and consoles: Go to your Settings and verify that Captions & Subtitles are activated.
Subtitles are incorrect or inaccurate. Reach out to Hulu’s customer service team to report subtitle inaccuracies, or send an email to [email protected]. Include details about the TV episode or movie with the issue.
- Note: Hulu content produced prior to 2014 may have less accurate subtitles, as mentioned on Hulu’s support page.
Subtitles are displaying in the wrong language. Access your subtitle settings to ensure the correct language is selected.
- Mobile devices: Tap the Settings icon, select your preferred language under Subtitle Language, and confirm your choice by tapping X.
- Web browsers: Click the Settings icon, navigate to the Subtitles & Audio menu, and choose the desired language.
- Smart TVs, streaming devices, and consoles: Open the Settings menu, go to Subtitles or Subtitle Language, and pick your preferred language.
Subtitle settings cannot be changed. Completely close your Hulu app or browser and restart it to check if the issue resolves. You can also:
- Review your accessibility settings to ensure everything is configured correctly.
- Test subtitle settings on other Hulu content. If other videos work fine, report the problematic title to Hulu’s support team.
Subtitle language won’t switch. Turn your subtitles off and on again to see if that resolves the issue. Alternatively, restart Hulu entirely by closing and reopening the app.
- Check other Hulu titles to see if the problem persists. If only one title has this issue, report it to Hulu’s support team for assistance.
