Buzz
The Momo e-wallet is widely trusted for its convenience. To own 'a wallet,' you need to use a SIM registered under your name. If your phone number is already linked to an account, you can delete the old account information and re-register. Below, Mytour will guide you on how to handle this situation.
I. Why Is a Newly Purchased SIM Already Registered with Momo?
In reality, there's no need to worry too much if you receive a notification that your SIM is already registered with Momo. This could be because the previous owner registered it, and when the SIM expired, the information on Momo was retained. You just need to perform a few simple steps to update the information to your own.
Alternatively, the second scenario could be due to accidentally exposing your personal information, allowing someone else to use your number to register for Momo. To prevent this, make sure to review your security settings.
II. Are There Any Issues with Using a SIM Already Registered with Momo?
If you use a phone number already registered with Momo, you might face issues if the previous user had loan transactions or unpaid debts on the wallet. Debt collectors might bother you with calls, or the previous owner might repeatedly request OTP codes.
Another inconvenience is that while using the wallet, you might frequently face facial recognition checks by the Momo app. If the app detects a mismatch with the registered information, your Momo wallet's credibility score could drop, making it harder to use. Therefore, it's best to delete the old information and re-register the Momo wallet with your own phone number and personal details.
III. How to Resolve This Issue?
To recover your Momo account linked to your phone number, first ensure that the SIM you are using is registered under your name. If the SIM still carries the previous owner's information, visit the service centers of network providers like Vinaphone, Mobifone, or Viettel to re-register it under your name.
The process of registering a SIM under your name typically requires you to provide your ID card (CMND/CCCD) and the five most recent contact numbers. Make sure to prepare these documents in advance.
If the SIM is already registered under your name, but the Momo account was registered by someone else, you should proceed to delete the Momo wallet and then register a new one. Detailed steps will be provided below:
1. Request Assistance from Momo's Customer Support
The Momo app now includes a built-in support request feature, allowing you to seek help with just a few simple steps.
Step 1: Navigate to the Me section, scroll down, and select Help Center.
Step 2: Click on the search bar and type "delete Momo wallet".
Step 3: In the search results, navigate to the article titled "What Should I Do to Delete My Momo Wallet?". Scroll to the bottom of the article and select Submit a Support Request.
Step 4: A form will appear. Fill in all the required information, using the following example as a guide.
- Reason for Deleting Wallet: No longer need to use it
- Customer Commitment: I agree...
- Detailed Description: My phone number was registered for a Momo wallet by someone else. I want to delete the current wallet and create a new one using my own information.
- Attach Supporting Images: Front and back photos of your ID card (CMND/CCCD)
Click Submit Support Request.
After submitting the support form, all you need to do is wait for Momo to review and respond in the Notifications section (located at the top right).
If you are unable to access your Momo wallet, try the following two methods to contact Momo's customer support.
2. Send an Email to Momo's Customer Support
Step 1: Open your email service and compose a new email. Enter the recipient address as [email protected] (Momo's customer support).
Step 2: Compose the email with the following details.
- Email Subject: Request to Delete Account with Previous Owner's Information
- Content: Clearly state the reason for assistance, My phone number was registered with Momo by a previous owner, and I need to create a new Momo account using my own information.
- Your Contact Information: Full name, phone number
- Agreement to Momo's Terms: No complaints after account deletion, acceptance of risks associated with deleting the old account.
- Attachments: Images of your ID card (CCCD/CMND) used for SIM registration (if required).
Step 3: Wait for Momo's response after sending the support email. This process typically takes 1-2 days.
3. Call Momo's Customer Support Hotline
This is a highly effective and quick solution to resolve your issue. Simply pick up the phone and call: 1900.545.441.
Momo's customer support team will answer your call and assist you in resolving the issue of your phone number being registered with Momo.
Having your phone number already registered with Momo isn’t an overly complicated problem. By proving ownership of the SIM, you can create a new Momo account. We hope this guide has been helpful for your Momo wallet experience. Have a great day!
