Buzz
If your account is locked or hacked, knowing your account ID can help Epic Games' support team resolve the issue more swiftly. This guide will show you how to find your account ID, which can be used to verify your ownership when contacting customer support.
Steps to Follow
Log into your Epic Games account. You can do this using a web browser by visiting https://www.epicgames.com/account/personal?productName=epicgames&lang=en, or by logging in on a handheld gaming device.
- Enter your Epic Games email and password. If you've forgotten your password, click Forgot Your Password? to receive a recovery link via email.
Navigate to the settings page. If you're using a web browser, the link provided above will take you directly to the settings page. If you're using a gaming console or platform, you'll likely need to browse through the Epic Games account menu to find the Settings section.
- If you have trouble finding the settings, you can open an Epic game (such as Fortnite), select a game mode, then click Options in the lobby, and select the gear icon to access settings. From there, choose the dark avatar icon to locate your account ID.
Find your Account ID. You'll see the ID near the top of the screen if you're using a gaming platform, or beneath the 'Account Info' section if you're on a browser.
- This ID will be necessary if your account is locked or hacked and you need to contact Epic Games' customer support.
Advice
- If you've lost access to the email associated with your account, contact Epic Games through this link: https://www.epicgames.com/help/en-US/. Search for "Hacked Account" or "Unauthorized Purchase", select the issue you're facing, then click Contact Us and fill out the form. Make sure to use a valid email address in the form.
