When your phone is unable to connect to WiFi, the network connection can become unstable as it continuously switches between WiFi and mobile data. If the device can't connect to WiFi, you might notice that mobile data stays on, even if you didn't intend to use it. This situation can be quite frustrating! Fortunately, this is one of those tech issues that is relatively easy to fix. The primary solution is to check whether the phone or the router is malfunctioning. If your phone loses connection everywhere, the issue may lie with the phone. However, if the problem occurs only at home, the router could be the culprit.
Steps
Internet connection error.

Perhaps you just need to wait until the internet connection is back to normal. Try checking if the WiFi signal is working on your computer, a friend's phone, or another electronic device. If you'd like, you can call your service provider to investigate the cause, but be prepared to wait. Before proceeding with any further troubleshooting, confirm that the internet connection is still functioning properly.
You need to restart your phone.

Turn your phone off and on again to check if it reconnects to WiFi. There could be various reasons why settings on your phone aren't functioning properly, but restarting it could resolve the issue. Simply hold the power button on your phone to restart it. Wait for the phone to reboot and check if the WiFi problem is fixed.
- It’s a good idea to restart your phone every 1-2 days; leaving the phone on continuously for long periods can lead to performance issues.
- You can also toggle Airplane Mode on and off. This will disconnect both mobile data and WiFi, helping you resolve the issue.
You're too far from the router.

Since the router has a limited range, you need to be closer to the device. If the router is on the ground floor and you're on the third floor, your phone will struggle to pick up the signal. If possible, move closer to the router to see if the issue is resolved. Additionally, here are a few other things you can do to improve the connection:
- Use a signal extender to expand the WiFi range.
- Place the router in a central location, preferably on the middle floor (for example, if you have a ground floor and second floor, place the router on the first floor).
- Keep the area around the router organized, especially minimizing electronic devices near it.
The WiFi signal may be obstructed by something.

Try changing your location to ensure there is nothing blocking the router's signal. A strong WiFi signal can pass through thin walls, but thicker materials may block the connection. Other signals, like radio waves and microwaves, can interfere with WiFi. If possible, move to a location within the router's coverage area.
- Place the router on a table or shelf, avoiding placing it directly on the floor.
- Since the router is not a mobile device and you can't always be sitting directly in front of it while using WiFi, consider upgrading your internet or using a signal extender.
- When using public WiFi, you cannot determine the location of the router. However, you can always ask the staff if you're at a café or a similar place.
Your phone might be experiencing interference from other networks.

Multiple WiFi signals within the same range can cause interference. While walking outside, your phone uses power to detect open WiFi networks nearby. To resolve this on Android, go to 'Settings' and turn off 'Smart Network Switch.' On iPhone, go to 'Settings,' select 'WiFi,' and enable 'Ask to Join Networks.'
- At home, you can try changing the router's band (similar to switching lanes on a highway). To do this, open your browser, enter the router's IP address in the address bar, press 'Enter,' and log into the router. Go to the 'Wireless Settings' menu and select the 'Channels' menu to change the band.
- Some phones (especially older models) may not have this option. If it’s not available on your phone, you won’t see this option.
Perhaps the WiFi+ feature is enabled.

If you're using Android, try turning off WiFi+ to see if it helps. WiFi+ is a feature on certain Android phones that allows the phone to search for the best available WiFi signal when multiple options are available. If the phone is caught between two similar signals, it may struggle to choose the right one. Go to 'Settings,' tap the 'WiFi' menu, and turn off 'WiFi+' to see if the connection stabilizes.
- iPhones don't have a similar feature, so you don’t need to worry if you're using Apple.
Your phone might be trying to connect to an outdated network.

If your phone shows multiple options for a network, it's best to ignore the extra ones. Some routers broadcast multiple signals (one of which may be faster), and your phone may automatically switch between them. Your phone might also connect to an older WiFi version without asking. Go to the WiFi menu and select 'Forget' for networks you don't use or need.
Your phone might need an update.

This is a basic step, and you should try updating your phone. Go to the settings menu (for both Android and iOS) and check for any available updates. Proceed with the update and restart your phone. Developers often release bug fixes along with updates, and outdated software on your phone may cause WiFi connection issues.
A new app might be causing the connection issue.

Uninstall any recently downloaded apps. It's possible that an app with WiFi permissions may be causing the issue. If you installed an app recently and noticed your WiFi connection dropping, try uninstalling the app (or disabling it manually if necessary). If you're unsure which app is causing the problem, uninstall several apps and reinstall them one by one to identify the culprit.
Reset your router.

Anything unusual can cause the router to malfunction, so you should try resetting the device. Just like other devices, routers can experience glitches. The simplest way to reset it is to disconnect the router, wait for a minute, and then reconnect it to the power source. Try this to see if it resolves the connectivity issue.
It might be an access issue.

Open the 'System' folder and reset WiFi. The option to reset access is usually labeled 'Reset Wi-Fi, Mobile, and Bluetooth', and pressing this button may help resolve the issue. Otherwise, the issue might lie with the router. Each router has a different troubleshooting process, so refer to the manual for guidance on changing access settings.
If you're unable to identify the cause, try resetting your phone.

If you're uncertain, you should reset your phone to restore its default settings. If you're sure that WiFi is working fine but your phone continues to have connection issues, try restoring the phone's factory settings. Select 'Restore Phone' or 'Reset to Factory Settings' and wait for the phone to complete the reset process.
