Buzz
Find out how to refresh locations in the Life360 app
If the Life360 app isn't displaying up-to-date locations, there could be several reasons behind it. Whether a location is stuck in place or completely missing, there are simple troubleshooting steps you can follow to fix the issue. Here's how to resolve the problem on an iPhone, iPad, or Android device.
Why Is Life360 Failing to Update Locations?
If your Life360 app isn't updating location data for you or someone else, the cause may be an unstable internet connection, app glitches, power-saving features, or even incorrect location settings.
Instructions
Close and reopen the app.
Exit the app and launch it again. A quick restart can help resolve small software issues.
- For iPhone, swipe up from the bottom (or double-press the Home button) and swipe away the app.
- For Android, swipe up from the bottom, hold, then release. Swipe the app away to close it.
Check for app updates.
Ensure the app is the latest version. Go to the Google Play Store or App Store and search for Life360. If an update is available, the option to Update will appear.
Reboot your device.
Power off your device and restart it. If the app is still not updating, try shutting down your device completely. Wait for a minute, then power it back on.
Verify your connection.
Ensure your Wi-Fi is working properly. If you're having trouble with Wi-Fi, make sure your connection is stable. If it's not, you might need to restart your router.
- If you're on cellular, check if your provider is experiencing an outage and ensure your account is active.
Disable any active VPNs.
Turn off any VPN services. A VPN can affect location tracking. Disable it, reboot your device, and check Life360 again to see if the issue resolves.
Review your Life360 account settings.
Ensure your account is active. To use Life360, an active subscription and account are required. Double-check that your membership is still valid and that you're logged into the right account.
Activate Precise Location.
Turn on Precise Location. This option can be accessed within the Life360 settings. Follow these steps:
- Go to Settings.
- Scroll down and select Life360.
- Toggle on Precise Location.
Enable Background App Refresh.
Activate Background App Refresh. This setting allows apps to run in the background without interruption. Here's how to enable it:
- Open Settings.
- Tap General.
- Select Background App Refresh.
- Tap Background App Refresh again.
- Choose Wi-Fi or Wi-Fi & Cellular Data.
Turn off Low Power Mode.
Disable Low Power Mode. Since Low Power Mode limits certain features to save battery life, it may interfere with Life360's ability to track location. To disable Low Power Mode, follow these steps:
- Go to Settings.
- Tap Battery.
- Switch off Low Power Mode.
Activate Location Sharing.
Ensure Location Sharing is enabled. This permission is necessary for sharing your location with apps like Life360. Here's how to enable it:
- Open Settings.
- Tap Privacy & Security.
- Tap Location Services.
- Switch on Location Services.
