
For individuals who struggle with talking face-to-face about mental health, Crisis Text Line offers a helpful alternative. This text-based service provides a private, anonymous space for individuals to express their thoughts and receive support from trained volunteer counselors.
To start a conversation, text “START” to 741-741. You will receive an automated response with some initial information, and then be asked: “What’s on your mind?” As reported by Mashable, these initial messages follow an algorithm similar to hospital triage, ensuring that those in critical need are prioritized. If a texter sends a message like “I want to die…,” they will be quickly connected to a trained Crisis Counselor.
The primary role of a Crisis Counselor is to help individuals transition from a high-stress state (such as thoughts of self-harm or harm to others) to a calmer, more stable one. This is achieved through compassionate listening, empathy, and respect. The counselors are volunteers who undergo extensive training, which you can learn more about here. If you are interested in volunteering as a Crisis Counselor, you can apply through their sign-up form here.
Your privacy matters. Texts sent to Crisis Text Line are free and will not appear on your phone bill if you're using major U.S. carriers like Sprint, AT&T, Verizon, or T-Mobile. However, they may show up with some other providers. If you want your information erased from their system, simply text the word “loofah” or “lufah.”
Although Crisis Text Line is a reliable source for immediate help, they emphasize that it isn't a substitute for ongoing therapy, face-to-face counseling, or confiding in a close friend. For more details, visit their FAQ page here. For international support, check this list on Suicide.org.
Crisis Text Line through Mashable
Image by pennuja.
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