Buzz
There are numerous advantages to purchasing shoes at your neighborhood running store instead of an online retailer or a chain store, such as receiving expert advice from the staff and supporting your local running community. One of the major benefits is that many stores will accept returns, even if the shoes have been used for a few runs.
If you don’t have access to a store with this kind of return policy, it’s worth noting that some larger retailers and online shops will also accept returns of gently used shoes. Stores like Fleet Feet and Running Warehouse are among those that offer this service, and some online running retailers include it as part of a membership (like Roadrunner). Additionally, certain running shoe brands offer a no-questions-asked return policy, so if you’re a fan of a specific brand, such as Nikes, you can buy directly from them.
Don't feel guilty about taking advantage of this return policy. The idea is that you should trust your body to decide if the shoes are right for you, rather than stressing over a brief try-on session. If you do feel guilty, consider making up for it by purchasing your next pair of shoes from the same store. They offer this policy because they want to earn your loyalty as a customer.
Adidas requires shoes to be unused for most returns, however, it has a different policy for its 'performance' running shoes, which include all its popular models, starting from the $65 Runfalcon.
Altra prominently promotes a "30-day trial period, guaranteed." They include a return label with your shoes and accept returns "for any reason" within that 30-day window.
Brooks allows returns within 90 days, even if you’ve used the shoes: "Run in it, sweat in it, indoors, outdoors, in the rain - if it doesn't perform as expected, send it back."
Hoka has a 30-day return policy (60 days for members), even if the shoes have been worn. "Test them out; that's what our 30-day Guarantee is all about."
Newton accepts returns within 30 days "for any reason, regardless of how much or how little wear they have."
Nike allows you to return shoes, even if they've been worn, within 60 days of purchase. This policy applies to all shoes, including custom sneakers, and the return can be made "for any reason" during that period. However, there are a few exceptions, particularly for items bought from Nike Clearance stores.
Keep in mind that return policies can change, and they may differ depending on the country. Customer service might assist you even if you fall outside the official return window, but it's not guaranteed. If you’ve purchased shoes, ran in them, and weren’t satisfied, it’s worth asking for help.
