Buzz
While the Nintendo Switch is known for its stability, the latest 12.0.3 firmware update has introduced a rare glitch affecting many users. Numerous players have encountered error code 2123-1502 while trying to download or update games from the eShop, halting their ability to access new software. Nintendo temporarily halted the firmware release to address the issue, but some users continue to experience the problem.
Fortunately, there are several potential solutions to resolve error 2123-1502 on your Nintendo Switch.
Verify your Wi-Fi connection
The initial solution is straightforward:
Ensure you’re connected to the correct Wi-Fi network by navigating to System Settings > Internet > Internet Settings > [connection name] > Connect to this network.
Power off the Switch completely (Hold the power button for three seconds, then choose Power Options > Turn off).
Restart the Switch and attempt the download again.
Clear your cache
If the initial steps fail, Nintendo’s support team recommends clearing the cache for your Switch user profile. This action removes your console’s web browsing history, including cookies and saved login details, but it won’t impact your games, downloaded content, user settings, or saved data.
Navigate to System Settings > System > Formatting Options.
Choose “Reset Cache.”
Select the profile for which you want to clear the cache.
Click “Reset” to confirm the action.
Repeat this process for all user profiles on the console.
Switch to Google DNS settings
Some users have found success by switching their Nintendo Switch’s DNS settings to Google DNS within the Wi-Fi configuration.
Navigate to System Settings > Internet > Internet Settings.
Choose your Wi-Fi network from the available list.
Click on “Change Settings.”
Scroll down and adjust DNS Settings to “Manual.”
Enter 8.8.8.8 as the Primary DNS address.
Enter 8.8.4.4 as the Secondary DNS address.
Select “Save.”
Exit the settings and attempt the download again.
If this solution doesn’t work or causes additional connectivity problems, revert to the network settings and switch the DNS configuration back to “Automatic.”
Attempt the download once more
The final do-it-yourself fix is to repeatedly attempt the download until it succeeds. Some users have reported overcoming error 2123-1502 through persistence, so it’s worth trying—though this method only applies to the specific download in question. The error may still occur for other downloads.
Keep in mind that since the issue stems from firmware 12.0.3, these fixes are temporary. The problem may continue until Nintendo identifies a solution and rolls out a new update.
[Nintendo Life]
