Buzz
This month, we’ve encouraged you to lower your cell phone bill by switching to a more budget-friendly plan. Don’t worry, this doesn’t require changing carriers—negotiating with your current one might be just as effective.
While it’s easy to switch carriers and transfer your number, it’s still a hassle. A simpler approach is to call your current provider, mention that you’re considering switching, and see if they’re open to offering a better deal.
Before calling, be sure to do some prep work. Note how many minutes, texts, and data you use each month. This allows your carrier to suggest a plan that truly fits your needs—there’s no reason to pay extra for unlimited features you won’t use.
Additionally, having this information lets you make an accurate comparison when exploring other carriers. For example, if you're with Sprint, you can show how much you would save by switching to a budget carrier like Ting or Republic Wireless based on your actual usage.
After doing your research, it’s time to call and present your case. Personal finance expert Beth Kobliner, from LearnVest, shares some advice for negotiating your bill:
Avoid Yes/No Questions:
Asking what the company can do for you puts the decision in their hands.
Timing Matters:
Your best shot at negotiating with your carrier is near the end of your contract when they’re eager to keep you,” says Kobliner.
Leverage Your Loyalty:
It costs more for companies to acquire new customers than to keep existing ones. Use this to your advantage. If you’ve been a loyal customer for a while, remind the representative of that and explain you’d prefer to stay with them, as long as they can adjust things in your favor.
Results will vary. Not every carrier will budge, but it doesn’t hurt to try. And if they don’t offer a better deal, you’ve already done your homework and can plan your switch. Though it’s more effort than just making a call, at least you’ll save money every month.
