Buzz
Effective communication requires more than just expressing your thoughts. Your tone, body language, facial expressions, and the words and phrases you choose can greatly influence whether others are receptive to your ideas, inquiries, and requests.
While most individuals likely don't intend to seem rude or dismissive, according to one expert in public speaking, certain phrases are commonly viewed as ‘poor speech etiquette.’ Here’s a list of the ones to avoid, along with suggestions on what to say in their place.
Expressions that might be perceived as impolite
In an article for CNBC Make It, John Bowe, a consultant specializing in speech and presentations and author of “I Have Something to Say: Mastering the Art of Public Speaking in an Age of Disconnection,” explains that when working with clients, he advises individuals to “carefully consider their audience before speaking.”
Although we may not always have that luxury, there are several phrases that tend to sound rude, which Bowe suggests avoiding. Here’s a list of those phrases and his recommended alternatives:
“It is what it is”
Bowe notes that this phrase is often used as a substitute for “stop complaining.”
Alternative phrase: “That’s unfortunate. I’m sorry you’re experiencing that.”
“Here’s the situation...”
This phrase, often used as a verbal pause, can sound pompous, Bowe explains, suggesting that “what follows will be the ultimate and definitive opinion on the matter.”
What to say instead: “I believe ...”
“Would you like to...?”
While this phrase is perfectly fine when asking about someone’s preferences or offering a choice, Howe points out that it can sound dismissive and condescending if used to request someone to do something for you (e.g. “Would you like to do the dishes after we eat?”)
Alternative phrase: “Could you do me a favor?”
