Buzz
Amazon Prime Video, Apple TV, and Disney+ Premier Access are widely-used platforms for buying digital content. However, what if you change your mind about a purchase? How can you request a refund for something you no longer want?
Disney+ Premier Access
Disney+ Premier Access allows subscribers to stream movies on the same day they hit theaters. For an extra $29.99, you can enjoy films like Raya and the Last Dragon from the comfort of your home. Unlike Apple TV or Prime Video, Premier Access doesn’t grant ownership—it’s more of an extended rental, lasting 30 days. But what if you don’t end up watching the movie or opt to see it in theaters instead? Since this service is relatively new, refund policies aren’t clearly outlined. To clarify, we consulted a Disney+ customer support representative via their chat feature.
I inquired specifically about a refund for Raya and the Last Dragon—what if I chose not to watch it on the platform? The representative replied, “If you encounter any issues playing it or are unable to use it entirely, you are still eligible for a full refund. Just ensure you contact us immediately so we can process your refund promptly.” They didn’t specify what “promptly” entails, but when I pressed for a time frame, they clarified there isn’t a fixed period. Disney+’s system can verify whether the service was utilized, and customer support can assist with issuing a refund if it malfunctioned or if you “genuinely don’t wish to use Premier Access.”
If you purchase Raya and the Last Dragon but later opt to watch it in theaters, reach out to Disney+’s Help Center to request a refund.
Apple purchases
Apple’s terms and conditions clearly outline their policy for in-app purchases and refunds. “All sales are final,” it declares. “If technical issues prevent or significantly delay the delivery of content, your only recourse is either a replacement or a refund, as decided by Apple.” Refund requests are classified as “issues” and handled accordingly. To request a refund, visit reportaproblem.apple.com and log in with your Apple ID. You’ll see the prompt, “How can we assist you?” followed by a dropdown menu. Select “Request a refund.” Another dropdown will appear, asking you to “provide more details.” The options include:
I didn’t intend to make this purchase
A child or minor made the purchase without authorization
I didn’t mean to renew my subscription(s)
My purchase isn’t functioning as expected
I didn’t receive the In-App content
Other
Underneath the request form, you’ll find a list of your recent purchases. You must select one of these items for your refund. If the item isn’t visible, you can search by price using the provided search bar. If it still doesn’t appear, the transaction might be too old. Apple only processes refunds for purchases made within the last 90 days.
Once your request is submitted, expect a response within a few days to a week. If approved, the refund will appear in your account within 48 hours (for store credit) or up to 60 days, depending on the device used for the purchase.
Amazon Prime Video
Returning products on Amazon is typically straightforward. When logged into your account, navigate to your orders, and the listing will show if the item is returnable. If eligible, complete a simple form, and you’ll receive a return label or drop-off location. Prime Video follows a similar but stricter policy, as outlined on their site. “You can return a Prime Video order within 48 hours, provided you haven’t watched or downloaded it,” they state. Amazon categorizes such returns as “accidental purchases.” The process is simple: log into Prime Video, locate the order, and select “cancel your order.” Provide a reason, and the funds will be refunded to your payment method while the content is removed from your library. With Alexa, it’s even easier—just say, “Cancel my last Prime Video order.”
