Buzz
After nearly a decade of development and multiple delays, Cyberpunk 2077 launched last week. As one of 2020's most awaited video games, it shattered sales records by moving over 4.72 million PC copies within the first day.
However, once players began experiencing the game, the initial excitement quickly turned to disappointment.
Fans anticipated a richly detailed cyberpunk universe akin to CD Projekt Red’s acclaimed fantasy RPG The Witcher 3. Instead, they encountered a bug-ridden game with poor performance on Xbox One, PlayStation 4, and lower-end PCs. Even on high-end systems capable of running it smoothly, Cyberpunk 2077 is plagued with glitches. While minor issues are expected in expansive open-world games, the overall launch experience was widely regarded as disastrous.
CD Projekt Red has apologized for the subpar launch quality of Cyberpunk 2077 and is actively developing patches to enhance performance and address bugs. However, they caution that these updates won’t bring the PS4 and Xbox One versions up to the level of high-end PCs or next-gen consoles, though they aim to improve the experience significantly.
In an unprecedented move, the developer is urging dissatisfied players to seek refunds for Cyberpunk 2077. This is a rare stance for a game developer, but the company has established a dedicated email address to assist customers in obtaining full refunds.
To start the refund process for digital copies, use the provided links below or return physical copies to the retailer where they were purchased.
Microsoft Store (Xbox One)
PSN Store (PS4)
Steam (PC)
GOG (PC)
Keep in mind that digital refunds typically require the game to have been purchased recently and played for less than two hours, though some users have successfully secured refunds despite exceeding this limit. Additionally, many retailers, such as Amazon and Walmart, have extended their return policies for holiday purchases, which may help if you received Cyberpunk 2077 as a gift.
Should you encounter any difficulties while requesting a refund, reach out to CD Projekt RED’s specialized refund support team at [email protected] for assistance. Note that their support is only available until December 21, so act promptly to resolve any issues.
