Buzz
If you encounter an issue with an Amazon order and need to request a return or refund, you're likely to reach out to the site’s live customer support team for assistance. Skip that step and opt for Amazon’s automated chatbot, which can process refunds almost instantly or schedule returns without taking up your time.
No offense to Amazon’s customer service reps, but it’s often simpler to deal with a chatbot when you’re just arranging a basic return. I only recently learned about the chatbot from an Android Police article earlier today and decided to try it out for a missing delivery scheduled for yesterday.
I spent under a minute accessing the chat to report the missing package, despite receiving a notification that it had been delivered yesterday (with a photo showing it dropped off at the wrong house). Interestingly, the package arrived while I was using the chatbot for this article, but I was still able to get quick and useful advice on what to do if it hadn’t been delivered.
Here’s how you can test the chatbot:
Visit Amazon’s customer service page: https://www.amazon.com/gp/help/customer/contact-us
Scroll down and hit “Start Chatting Now.”
A new window will appear with guidance on how to start the text chat.
Follow the instructions on the screen to choose your order(s) and the issues you need assistance with.
The automated assistant will flag any problems and offer you the correct steps to follow next.
