
While robots and AI are often used to enhance consistency and minimize human mistakes, Chippy, the robotic arm at Chipotle, is programmed to replicate the natural variations found in handmade tortilla chips.
According to Food & Wine, Chippy was developed through a partnership between Chipotle and Miso Robotics, the creators of Flippy, a robotic arm previously used to flip burgers at a White Castle in Chicago. Flippy has since been upgraded to Flippy 2, which is being deployed to numerous White Castle locations.
Chippy is engineered to prepare tortilla chips just like human chefs, using the same ingredients—corn masa flour, water, and sunflower oil—and seasoning them with salt and lime juice. Like its human counterparts, Chippy will occasionally apply these seasonings unevenly to maintain authenticity.
“Guests enjoy discovering a chip with a bit more salt or a stronger lime flavor,” said Nevielle Panthaky, Chipotle’s vice president of culinary, in a press release. “To preserve the human touch in our culinary process, we rigorously trained Chippy to replicate our current product, ensuring subtle flavor variations that our customers appreciate.”
Chippy in action, preparing chips in the background. | Chipotle/PR NewswireCurrently, Chippy is undergoing trials at the Chipotle Cultivate Center in Irvine, California. The company plans to deploy it at a Southern California location later this year. While it remains to be seen how Chipotle employees will react to Chippy’s ability to replicate human-made imperfections, many may appreciate the assistance. According to Curt Garner, Chipotle’s chief technology officer, Chippy was developed after employees suggested improving the chip-making process. “A better way to make chips was a top request,” he told CNBC.
