Top 4 Warnings to Avoid Falling Victim to Brand Exploitation by Ocean Edu

In response to public feedback, Ocean Edu has conducted a thorough review of each local branch and provided an official clarification on each incident:

Ocean Edu's Review of Tuition Fee Refund Requests

To ensure an objective perspective on parent complaints regarding dissatisfaction with the English language quality at Ocean Edu, resulting in mid-course withdrawals and requests for tuition refunds for uncompleted lessons, Pham Thi Hien, the head of quality control and academic affairs at Ocean Edu, explained that the company is addressing cases in Ba Vi with clear regulations.

"All cases arising from unjustified reasons, such as students not achieving quality results and wanting to quit, require a thorough review of both the input and output criteria. If the issue lies with Ocean Edu, we will resolve it as normal, with some cases resulting in a full 100% refund," said Hien.

Regarding the frequent teacher assistant changes, Hien stated that assistants are only allowed to attend classes a specific number of times. For example, in the Kitty class for young children, assistants are in the classroom for about 17-18 out of 24 sessions.

"Some students have mentioned that they feel uncomfortable with the assistant in the classroom and requested the assistant leave," added Hien.

Tạ Lan Hương, the media representative for Ocean Edu, explained that while there are extracurricular activities like team building, outdoor events such as supermarket visits were canceled this summer due to the heat, and instead were held within the center.

"Not every month includes extracurricular activities. Throughout the learning process, there are supplementary sessions to enhance students' skills, such as working with foreign teachers on specific topics or participating in activities like 'Golden Bell Challenge,'" Hương explained.

Hương also mentioned that student assignments are shared via Zalo between teachers and parents, with additional management software for academic affairs. After each class, the app updates the status of the student’s lesson and includes feedback from the teacher.

On Credit Card Issues:

According to Ocean Edu's communication staff, the process of applying for an installment loan card through Lotte Finance involves an online verification process, as opposed to the in-person verification performed by Sacombank employees. Ocean Edu staff schedule a phone appointment for Lotte Finance representatives to verify the information with the parents.

The bank requires parents to have complete documentation, and the parents must visit the bank for confirmation, or Ocean Edu can assist by providing identification cards for the parents to submit at the bank.

"The bank will send staff to the parents’ home for verification, including checking their household registration and confirming that they are not involved in illegal debt activities. Even if the student does not attend Ocean Edu, the parents must still repay the bank. Parents can cancel the card application at any time before the card is issued, and once they receive the card, they may choose not to use it. Monthly payments can be made as agreed," Hương explained.

In response to complaints from parents about Sacombank staff not visiting homes for verification, particularly regarding Linh from Ba Vi, Hương stated that the staff were not following the correct procedures.

As for Linh's case, since he had agreed to sign the contract at the center, it is not accurate to claim he was "deceived" into paying monthly for the course.

When asked if Ocean Edu is authorized to facilitate credit card applications for parents, Hương clarified that the center is not authorized but merely assists parents with the process.

Regarding reports from journalists about Ocean Edu staff at Thường Tín advising that parents only need to submit their ID cards for the card application, Hien responded that the staff might not have provided complete information, as parents also need to provide additional documents like household registration or marriage certificates.

Before meeting with Ocean Edu representatives for further information about the credit card process for parents, the journalist had contacted the Thường Tín branch, where the staff member confirmed that only the ID card was needed and no signatures were required. Later, Sacombank would call parents to verify details, including tuition fees, which would be deducted from the card, with no interest charged if payments are made on time.

Ocean Edu confirms the following official sources:

• Website: www.ocean.edu.vn
• Hotline: 1900 6494 - 02473 000 333
• Over 150 official Ocean Edu branches nationwide (For detailed information, please visit: https://ocean.edu.vn/vi-VN/gioi-thieu/he-thong-chi-nhanh-dao-tao-17)

As a large network, occasional issues may arise at some local centers, but once feedback is received, Ocean Edu promptly investigates and implements solutions to improve education quality and provide the best experience for students and parents.

Ocean Edu sincerely thanks all customers for their trust, support, and continued partnership.

(Feedback from Ocean Edu)

With nearly 17 years of experience in language education, Ocean Edu has established itself as one of Vietnam's leading and most reputable English language institutions. Ocean Edu boasts a team of 100% foreign teachers with high pedagogical expertise, passionate about their work, alongside over 2,000 dedicated and professional staff members, as well as state-of-the-art facilities. To date, Ocean Edu has welcomed over 150,000 students each year and has successfully trained over 1,000,000 learners.

The system is officially recognized by the University of Cambridge Examination Board as an accredited center for conducting Cambridge international certification exams under code VN048.

Thousands of primary and secondary school students from various provinces across Vietnam have participated in these exams, earning Cambridge certificates at two levels: “Key for Schools” and “B1 Preliminary”. This provides students with an international standard of English proficiency, opening doors for future overseas education and careers in global environments.

CONTACT INFORMATION:

Head Office: Ocean Edu Building, 204 Nguyễn Lương Bằng, Đống Đa, Hanoi
Hotline: 1900 6494 - 02473 000 333

Website: www.ocean.edu.vn

Fanpage: https://www.facebook.com/OceanEduVietNam/

Over 150 official Ocean Edu branches nationwide: https://ocean.edu.vn/vi-VN/gioi-thieu/he-thong-chi-nhanh-dao-tao-17

With 17 years of experience in language education, Ocean Edu has established a solid reputation among consumers. However, in some areas, numerous English language centers have misused the brand's name to deceive students, claiming to be part of the Ocean Edu network in order to attract customers and engage in fraudulent activities.

To avoid falling victim to scams, customers should always RESEARCH INFORMATION CAREFULLY and REMAIN EXTRA CAUTIOUS due to the sophisticated nature of these frauds. There is a noticeable difference between the authentic Ocean Edu logo and those of the fraudulent centers in terms of color and design (please refer to the image below).

• Fake centers: These centers display Ocean Edu signage but have inconsistent branding, subpar facilities, unqualified teachers, vague transactions, and cannot issue official VAT invoices in the Ocean Edu name.
• Official centers: All signage, logos, equipment, and staff uniforms adhere strictly to the brand guidelines registered with the authorities. All receipts are officially stamped with the company's seal, and VAT invoices can be issued.

Present in almost all provinces, Ocean Edu has recently been mentioned in numerous negative reviews. Many parents have expressed dissatisfaction with the quality of teaching at the Ocean Edu international English centers, leading to requests for refunds for classes not yet attended. The main complaints include:

• Unreliable training quality, children showing no improvement, and parents feeling disappointed
• Frequent changes in instructors throughout the course
• Ocean Edu is quick to collect payments, but slow to address students' rights
• Promises made at the start of the course were not fulfilled, and refund requests were met with hostility
• After applying for a credit card, parents lost over 20 million VND
• ...