Top 7 Tips for New Drivers Joining Lalamove

Drivers must always keep their GPS location enabled during deliveries to protect their interests. With GPS on, drivers can file complaints with the company in case of issues with any orders, and the company will resolve them according to the established guidelines.

Here’s how drivers can enable GPS:

For IOS:

• Step 1: Go to your device's settings.
• Step 2: Select the 'Privacy' option.
• Step 3: Turn on 'Location Services' and find the Lalamove Driver app.
• Step 4: Choose 'While using the app' and enable 'Precise Location'.

For Android:

• Step 1: Go to your device's settings.
• Step 2: Select 'Location' and turn on 'Use Location'.
• Step 3: Find the Lalamove Driver app.
• Step 4: Choose 'Only while using the app'.

A high service quality score brings numerous advantages for drivers, including more order opportunities and increased earnings.

Tips for maintaining a high-quality score:

• Follow Terms and Conditions: Adhering to Lalamove's terms and conditions helps improve your service quality score.
• Avoid Order Cancellations: Frequent cancellations can negatively affect your quality score, which in turn impacts your performance on the Lalamove Driver app.
• Collect 5-Star Reviews: Complete orders to the best of your ability and encourage customers to leave 5-star ratings.
• Stay Active: Ensure consistent activity by accepting and completing orders daily.
• Maintain Driver Wallet Balance: Keep a balance of at least 50,000 VND (for 2-wheeled vehicles) or 100,000 VND (for 4-wheeled vehicles) in your driver wallet to cover order discounts.

In addition to the above, another key tip for new Lalamove drivers is using the Lalamove Wallet for deposits and withdrawals. Linking the Lalamove Wallet to a bank account or e-wallet makes it easier for drivers to manage their earnings and process withdrawals. When initiating a withdrawal, drivers will receive the requested funds during the following periods:

• Thursday - Friday: Applies to drivers who make withdrawal requests from Monday to Wednesday.
• Monday - Wednesday: Applies to drivers who make withdrawal requests from Thursday to Sunday.

When signing up for Lalamove as a driver, you’ll enjoy a range of attractive benefits:

• Make the most of your free time by increasing your income through the use of your own delivery vehicle.
• Enjoy subsidies and support for deliveries, helping you perform your job smoothly.
• Access discounts of up to 82%, one of the highest discount rates in the market.
• Receive full uniforms, including jackets and hats. Additionally, accessories like backpacks and thermal bags are available to meet drivers’ needs.
• Lalamove’s driver support hotline operates daily from 8 AM to 10 PM, ensuring timely assistance when needed.
• Lalamove offers order insurance to drivers who follow the proper delivery procedures.

Since its launch in Vietnam in 2017, Lalamove has been rapidly expanding its delivery services nationwide. With a diverse fleet, experienced driver partners, and the ability to connect drivers with customers in just 30 seconds, Lalamove is a platform that connects wholesale and retail clients with delivery partners for both local and intercity deliveries.

If you already own a pickup truck, van, or 500kg truck, or a motorcycle, you can quickly and easily register to become a Lalamove driver here.

One of the biggest advantages for Lalamove drivers is the ability to combine multiple orders at once, optimizing delivery routes and greatly increasing earnings. Lalamove drivers with two-wheeled vehicles can combine up to 4 orders, while those with four-wheeled vehicles can combine up to 5 orders in a single trip.

To make order combination more efficient, drivers should carefully review the details of each order before accepting them to ensure the best match. For instance, with orders categorized by pickup time, Lalamove allows drivers to accept one immediate delivery along with one or more scheduled deliveries. Orders are clearly marked by name or color to help drivers select and handle them easily.

Additionally, for greater convenience during the delivery process, Lalamove drivers can quickly check key details like payment methods (cash or Wallet), extra services such as two-way delivery, express delivery, bulky goods delivery, and more; the distance between pickup and delivery points; and any special instructions from customers. Being well-informed about these details will help drivers increase their order completion rates, ensuring better service quality and higher earnings.

For more information on how to view order details, visit: https://www.lalamove.com/vi-vn/orderinfo052022

When accepting an order, drivers should follow the complete procedure outlined in the Lalamove app to protect their rights and ensure smooth deliveries.

The detailed order delivery procedure is as follows:

1. Go to the 'Accept Orders' section and set the status to 'Working'.
2. Tap on the order to view details such as address, notes, services, and payment method. Then swipe right to 'Swipe to Accept' when the order is suitable (this does not apply to certain orders with AUTOMATIC ASSIGNED DELIVERY).
3. Select 'Contact Customer' to confirm delivery details with the customer at the pickup point.
4. Swipe right on 'Arrived' when you have reached the pickup location.
5. Tap 'Add Photos' to take a picture of the goods and 'Confirm Load' after capturing the photo.
6. Contact the customer at the drop-off location before moving to confirm delivery and receipt details. Then swipe right on 'Arrived' when you reach the delivery point.
7. Confirm the delivery status. In case of failed deliveries, please notify the Lalamove Help Center for assistance.
8. Swipe right on 'Unload Complete' after successfully unloading the goods.
9. Select 'Paid by Customer' to confirm receipt of the payment for the order.
10. Click 'Rate' to leave a review for the customer.

To avoid issues such as being unable to contact the receiver upon arrival, it is recommended that drivers call the recipient beforehand to confirm delivery details.

Additionally, drivers should ensure they take synchronized photos of the goods at both pickup and delivery points to prevent disputes regarding missing or damaged items. This is a crucial tip for new drivers using Lalamove that you should not overlook.

By joining this program, Lalamove drivers can enjoy various benefits, such as earning up to 300,000 VND at the start of each following month upon completing logo verification tasks within the Lalamove Driver App. Drivers must complete the logo verification and fulfill the task requirements to receive the reward directly into their Driver Wallet at the beginning of the next month (e.g., if the verification is completed in May, the reward will be available in June).

This trick also helps drivers secure orders with lower platform fees compared to those who haven't applied the logo, with fees reduced to 10% (for intercity or orders over 40km) and 15% (for city orders). Additionally, drivers can enjoy numerous benefits from the app's features, such as priority in order allocation, instant order filters by region, a high acceptance rate of 70%, and opportunities to participate in check-in tasks, order tasks, etc. All of these activities significantly boost driver earnings.