Hakone Kowakien TEN-YU

Check-in for same-day bookings is allowed until 7:00 PM.
Check-in is not possible after 07:00 PM.
Dinner serving time starts at 6:00 PM.
Female guests with Free Gift booking will be provided with a complimentary Yukata (traditional Japanese dress).
For guests with children aged 0-2 years old are required to inform the property prior to check-in. Additional charges will be applied.
Guests must inform the property of each guest’s gender so that proper room amenities can be set up.
Guests who reserved a room with dinner must check in before 06:00 PM or dinner cannot be served and no refund provided.
Pets are strictly not allowed at the property.
The restaurant serves plated breakfast only. The guest may choose from Western or Japanese style upon check-in.
The restaurants around the area are limited and may close early in the evening. Dining options may be difficult to find after 07:00 PM.

Check-in for same-day bookings is allowed until 7:00 PM.
Check-in is not possible after 07:00 PM.
Dinner serving time starts at 6:00 PM.
Female guests with Free Gift booking will be provided with a complimentary Yukata (traditional Japanese dress).
For guests with children aged 0-2 years old are required to inform the property prior to check-in. Additional charges will be applied.
Guests must inform the property of each guest’s gender so that proper room amenities can be set up.
Guests who reserved a room with dinner must check in before 06:00 PM or dinner cannot be served and no refund provided.
Pets are strictly not allowed at the property.
The restaurant serves plated breakfast only. The guest may choose from Western or Japanese style upon check-in.
The restaurants around the area are limited and may close early in the evening. Dining options may be difficult to find after 07:00 PM. |

Special check-in instructions
If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation. Front desk staff will greet guests on arrival at the property. For any questions, please contact the property using the information on the booking confirmation. Japanese futons are provided based on the number of adults in the reservation. Beds are not included in the room rate for children age 5 and younger. Guests booked in Half Board rates must check-in by 4:30 PM to receive dinner. Guests with dietary restrictions or food allergies should contact this property in advance.

Know Before You Go

• Hot springs access available from 5:00 AM to midnight.
• Reservations are required for massage services and spa treatments. Reservations can be made by contacting the ryokan prior to arrival, using the contact information on the booking confirmation.
• One child 2 years old or younger stays free when occupying the parent or guardian's room, using existing bedding.
• The Japanese Ministry of Health, Labour, and Welfare requires all international visitors to submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc. ). Additionally, lodging proprietors are required to photocopy passports for all registering guests and keep the photocopy on file.
• Cashless payment methods are available for all transactions.
• Please note that some properties do not permit guests with tattoos to use the onsite public bathing facilities.
• This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Fees

• Crib (infant bed) fee: JPY 3300.0 per stay

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

Mandatory Fees and Taxes

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

• A bathing tax, collected at the property, may be charged. The bathing tax applies to properties with hot springs and ranges from JPY 150-500 per person, per night based on local regulations. Please note that further exemptions may apply.

We have included all charges provided to us by the property.

Half Board meals are not included in the room rate for children age 5 and younger. Additional fees of JPY 3000 per child ages 2-5, per day apply for kids meals. Guests may bring their own meals for children age 2 or younger.

Important Notice

• On July 15th to September 2nd, the hotel's dinner will be a self-service Japanese Western Style buffet

Other

• No rollaway/extra beds available
• No cribs (infant beds) available

Pets

• Pets not allowed
• Only service animals are allowed
• Service animals exempt from fees/restrictions

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You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

• A bathing tax, collected at the property, may be charged. The bathing tax applies to properties with hot springs and ranges from JPY 150-500 per person, per night based on local regulations. Please note that further exemptions may apply.

We have included all charges provided to us by the property.

Half Board meals are not included in the room rate for children age 5 and younger. Additional fees of JPY 3000 per child ages 2-5, per day apply for kids meals. Guests may bring their own meals for children age 2 or younger.

• Crib (infant bed) fee: JPY 3300.0 per stay

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

Mandatory Fees and Taxes

You'll be asked to pay the following charges at the property:

• A bathing tax, collected at the property, may be charged. The bathing tax applies to properties with hot springs and ranges from JPY 150-500 per person, per night based on local regulations. Please note that further exemptions may apply.

We have included all charges provided to us by the property.

Half Board meals are not included in the room rate for children age 5 and younger. Additional fees of JPY 3000 per child ages 2-5, per day apply for kids meals. Guests may bring their own meals for children age 2 or younger.