Trải nghiệm - Review - Đánh Giá Khách sạn Bezel (Bezel Hotel) - mới nhất 7/2025

Tôi đặt cho mẹ và các bạn của bà. Mọi người đều rất hài lòng. Chỗ nghỉ ngay bờ sông, gần cầu Rồng, tiện đi lại. Phòng ốc sạch sẽ, điểm tâm vừa miệng.

From June 20-26, we stopped by Danang and discovered it was during some type of Firework spectacular week. Around the fireworks area, most of the hotels were booked. After much research, we found a hotel close to the river and fireworks. The Kay hotel next door was sold out and it was recommended that we stay next door at its sister property (Bezel Hotel). Unfortunately, we accepted. Note: both hotels have the same owner. We booked 2 rooms for 6 days and 1 room for 3 days for my sister in law (who would arrived later). Here were the issues: 1. All 3 rooms were extremely hot. It was easily over 40 Celsius/104 F inside the room. We were advised to call them an hour before we arrived EACH day. This would allow them to turn on the A/C. By the way, when the A/C is turned on, it was horrible. It took hours for the room to "cool" down. The A/C only got it to 32 Celcius/90 F. God oh mighty, we needed a fan. Every night, it was hot. We filed multiple unanswered complaints. 2. Fridge was not working in any of the rooms. If you think the room was hot, the fridge was terrible! It was an oven and it smelt bad (think of spoiled milk). Owner later stated that fridge do not get cold, only "cool". It was not even close to cool. 3. My sister-in-law checked in 2 days after us (note: we should have abandoned the place and seek another place way beforehand). After she checked in with her 3 year old son, she sat on the bed and opened the covers. ROACHES were crawling out underneath! Are you F*King kidding me? She had their staff come clean and change out the sheets immediately. 4. We saw maid service attending the rooms. In empty rooms with the doors open (they are not allowed to turn on A/C, they left the door open), they were resting and laying on the guest beds. This is crazy!!! 5. After the roach episode, we demanded to check out. The a-hole owners wanted to charge us for the full 6 day stay vs the 3 that we actually stayed. We demanded to be released from this hell hole. The manager stated that this is a 1 star hotel (which was a lie); it was advertised online as 3 stars and it was charged at a 3 star rate. By this time, we finished arguing with her; we ended up paying for the 3 days plus a small surcharge. Personally, it should have been a full refund. Truly a highway robbery. My recommendation to anyone thinking of staying here. Please be aware that this hotel is AWFUL. Room is terrible, hot, and infested with what ever (roaches, bugs, etc...). We complained to the staff and management every day. And, it went unanswered. Service was very very very bad. We had to beg to have them turn on the A/C. On top of this, the management sucks and they are truly unprofessional! These people should not be allowed to operate a hotel. Our only blessing was that we finally left this place. Never again!

Good location close to the river and iconic bridges, there are supermarkets and restaurants nearby. Rooms are fine too with a nice view of the river.