Trải nghiệm - Review - Đánh Giá Khách Sạn Indotel Hạ Long - mới nhất 9/2024

Beautiful room, excellent service, close to the city center.

We opted for the deluxe beachfront room. The ocean view is partially obstructed by nearby buildings, yet still visible. In-room amenities include a kettle for hot beverages and a mini fridge for storing food and drinks, though there's no microwave. The hotel staff goes above and beyond to ensure guest satisfaction. On our first night, the bed made creaking noises whenever we moved. It seemed to be showing its age. We reported this to the receptionist the next day, and they promptly replaced the mattress and frame. Now, the bed is incredibly comfortable and quiet. Guests have the option to arrange tours through the hotel staff. We recommend asking for Hoa, who speaks good English and offers great sightseeing tips. The staff is very responsive and communicates adequately in English. However, they appear to be stretched thin with duties ranging from cleaning and cooking to reception. Please be patient as they do their best to assist. Minor drawbacks include unstable wifi and initially difficult navigation to the hotel due to obscured signage by illuminated trees at night. Additionally, due to the off-season, there was no breakfast service available, even for an additional fee. When we inquired, the staff kindly offered to prepare a meal, but we declined to inconvenience them. Instead, we enjoyed a 10-minute walk each morning to savor banh mi for breakfast. We particularly enjoyed banh mi dan to. Absolutely no regrets.

The restaurant is spacious, and the food is satisfactory

Beautiful room, enthusiastic and thoughtful

Delicious seafood, stunning landscapes, and warm hospitality make it perfect for exploring Ha Long.