Describe an excellent service you received – Sample IELTS Speaking part 2, part 3

1. IELTS Speaking part 2: Describe an excellent service you received

1.1. Topic

To start your speech, introduce the service you received, which could be related to dining, payment, or education services. Choose a service that interests you or has the most information to explore.

Next, delve into specifics about when and where you received the service. Discuss the reasons and circumstances that led you to use this service. Additionally, mention who accompanied you, as this is crucial information to include in your speech.

Finally, explain your personal feelings about the service. This is the most crucial part, where you should spend the most time. Avoid merely describing the experience; instead, infuse your emotions into each stage of the service experience.

1.2. Sample 1 – Describe an excellent service you received

I utilize numerous services daily, yet if I were to single out one, I must highlight Spaghetti Box, an exquisite restaurant where I recently dined.

Hanoi’s Spaghetti Box is a little eatery that offers reasonably priced Italian fare like spaghetti, pizza, and steak. Although this address is well regarded by young people in the city, I have never been here before.

My niece really asked me to take her to her all-time favorite restaurant on her birthday last week since it was her favorite. At first, I wasn’t thrilled with the idea, but as my niece gave the little spot a lot of praise, I began to feel hopeful.

In terms of customer service, the restaurant exceeded my expectations and made the greatest impact. After we located our table and took a seat, the server quickly came over to say hello, showed us around the menu, and gave us some alone time to select our food. After a little while, he came back to take our order and expressed his regret ahead of time, saying that the demand for supper would cause the pizza to take longer than normal. His apologies, in my opinion, demonstrated his professionalism and concern for the customers.

He even went so far as to inquire later whether we were going to eat out for a special occasion. The server was gracious enough to let the host know that it was my niece’s birthday and extended an offer of a 5% reduction off the whole cost. The service at that point truly gave me a sense of respect and appreciation.

All in all, it was a fantastic experience with friendly service, mouth watering food, exquisite presentation, and reasonable prices. Everyone should check out this quaint spot, but especially the younger generation looking for affordable and pleasant dates after school.

1.2.1. Key Vocabulary

• Eatery (n): quán ăn
• Fare (n): giá vé
• Be thrilled with (adj): vui mừng với
• Give st a lot of praise: khen ngợi
• Exceeded my expectations: vượt quá sự mong đợi
• Professionalism (n):
  tính chuyên nghiệp
• Gracious (adj): hòa nhã 
• Mouthwatering (adj): vừa miệng
• Exquisite (adj): tinh tế
• Quaint (adj): cổ kính

1.2.2. Translation Example

Every day, I rely on a wide range of services, but if I had to choose just one, I would certainly mention Spaghetti Box, a charming restaurant where I had dinner recently.

Quán ăn Spaghetti Box ở Hà Nội là một tiệm nhỏ phục vụ các món ăn Ý với giá cả hợp lý như spaghetti, pizza và bít-tết. Mặc dù được giới trẻ thành phố đánh giá cao, tôi chưa từng ghé thử địa điểm này.

Cháu gái tôi đã thật sự yêu cầu tôi đưa cô ấy đến nhà hàng yêu thích nhất mọi thời đại vào ngày sinh nhật tuần trước vì đó là nơi ưa thích của cô ấy. Ban đầu, tôi không có cảm hứng với ý tưởng này, nhưng khi cháu gái tôi khen ngợi địa điểm đó nhiều, tôi bắt đầu cảm thấy mong đợi.

Về dịch vụ khách hàng, nhà hàng đã vượt quá kỳ vọng của tôi và để lại ấn tượng sâu sắc nhất. Sau khi tìm được chỗ ngồi, nhân viên phục vụ đã nhanh chóng đến chào hỏi, chỉ cho chúng tôi tham khảo thực đơn và để chúng tôi lựa chọn món ăn thoải mái. Không lâu sau đó, họ quay lại lấy đơn hàng của chúng tôi và xin lỗi vì pizza sẽ mất nhiều thời gian hơn bình thường. Điều này cho thấy sự chuyên nghiệp và quan tâm của họ đối với khách hàng.

Họ đã vượt xa mong đợi khi hỏi xem chúng tôi có kế hoạch đi ăn ra ngoài vào dịp đặc biệt hay không. Nhân viên phục vụ thân thiện đã thông báo với chủ nhà rằng đó là sinh nhật của cháu gái tôi và đề xuất giảm giá 5% tổng hóa đơn. Dịch vụ như vậy thực sự khiến tôi cảm thấy được tôn trọng và biết ơn.

Tóm lại, đây là một trải nghiệm tuyệt vời với dịch vụ thân thiện, đồ ăn ngon, bài trình bày tinh tế và giá cả hợp lý. Mọi người nên đến thưởng thức địa điểm tuyệt vời này, đặc biệt là những người trẻ đang tìm kiếm những buổi hẹn hò vui vẻ và giá cả phải chăng sau giờ học.

1.3. Example 2 – Describing a satisfying service received

Residing in a bustling metropolis offers numerous excellent services, but I'd like to share one that consistently leaves me feeling extremely pleased. It’s the outstanding service provided by Tiki, an online shopping platform, for delivering products.

Every time I place a purchase on Tiki, the order confirmation process takes less than two hours, and the product delivery time is only one more day. It usually takes two days if I stay in my hometown, which is 40 kilometers from the city core.

In Tiki, I may request a complete refund if there is an issue that arises during delivery and compromises the quality of the items. This makes Tiki a truly high-quality service. Also, the processes provide a quick service. This doesn’t happen very often, though, as they usually follow safety guidelines to prevent unwanted issues during delivery.

Following that, Tiki consistently sends us an email to do a survey on our clients’ experiences, allowing them to file a complaint if they have any. They treat each and every issue with seriousness. However, the majority of the comments and reviews I see on any forum on Tiki’s delivery service are left by happy clients, so I suppose that’s a reality.

I now frequently shop at Tiki since I think the services I’ve obtained are reasonably priced. Tiki frequently gives several discounts, even if its price is a little more than other platforms’, to entice users to make larger purchases and have more fulfilling experiences.

1.3.1. Key Vocabulary

• Place a purchase: đặt mua hàng
• Compromise (v): ảnh hưởng
• File a complaint: nộp đơn khiếu nại
• Fulfilling (adj): trọn vẹn

1.3.2. Translation

Living in a large city, there are numerous excellent services available, but let me tell you about one that consistently leaves me feeling truly satisfied. It’s the outstanding service provided by Tiki, an online shopping platform, for product delivery.

At Tiki, I can request a full refund if there are any issues during delivery that affect the quality of the item. This makes Tiki truly a high-quality service. Additionally, their processes ensure swift service. However, this doesn't happen frequently because they often adhere to safety principles to prevent any unwanted incidents during delivery.

Subsequently, Tiki regularly sends us emails to conduct customer experience surveys, allowing them to handle complaints seriously. However, based on the majority of reviews I've seen on any forum regarding Tiki's delivery service, they are from satisfied customers, so I believe that's the truth.

Currently, I frequently shop at Tiki because I find their services reasonably priced. Tiki often introduces various discount programs, even when its prices are slightly higher than other platforms, to attract users for larger purchases and more comprehensive experiences.

2. IELTS Speaking part 3: Describe a good service you received

2.1. How do you view the interaction between businesses and consumers?

I believe that businesses and consumers are mutually dependent. A business cannot prosper and expand without sales, and without successful businesses, consumers would not be able to obtain high-quality goods and services. It follows that the top businesses, like Apple and Amazon, also have the greatest customer service.

• Mutually (adv): lẫn nhau
• Prosper (v): thịnh vượng

Translation: I believe that businesses and consumers are interdependent. A business cannot thrive and expand without sales figures, and without successful businesses, consumers cannot access high-quality goods and services. Therefore, leading companies like Apple and Amazon also provide the best customer service.

2.2. What kinds of services would you expect to receive from a company as a customer?

Companies should, in my opinion, prioritize keeping their word. For instance, if businesses guarantee a one-day installation, the task must be completed on that same day. In addition, the business needs to apologize and pay back the clients if the product falls short of the quality expectations set out.

• Keep their word (v): giữ lời hứa
• Guarantee (v): đảm bảo
• Fall short of the quality expectations set out (v): không đạt chất lượng như mong đợi đã đề ra

Translation: In my opinion, companies should prioritize keeping their promises. For example, if a business guarantees installation within a day, the task must be completed on that same day. Additionally, businesses should apologize and compensate customers if products do not meet the expected quality standards.

2.3. Which types of jobs involve interacting with the public?

Most sales and service positions, in my opinion, require dealing with the public. Services include everything from product installs to automobile repairs to teaching to healthcare services. Similar to this, sales still mostly involve interacting with the public even if online purchasing has decreased engagement.

• Interacting with (v): tương tác
• Engagement (n): mức độ tương tác

Translation: In my view, most sales and service positions require interaction with the public. Services include everything from product installations to car repairs, teaching to healthcare services. Similarly, sales still primarily involve interacting with the public, even as online shopping has reduced face-to-face interactions.

2.4. Why is it important for companies to respond quickly when customers face difficulties?

In my opinion, it’s critical to aggressively address customer complaints and issues since they may damage the company’s brand name, which is crucial for success in the cutthroat world of today. Actually, it’s one of the main justifications for why businesses nowadays are assuming social responsibility.

• Aggressively (adv): tích cực
• Address customer complaints and issues: giải quyết các khiếu nại và vấn đề của khách hàng
• Damage the company’s brand name: tổn hại đến thương hiệu của công ty
• The cutthroat world: thế giới cạnh tranh
• Justifications (n): lý do
• Assuming social responsibility: gánh vác trách nhiệm xã hội