Step 1: Open the Zalo app on your phone and log in to Zalo.
Step 2: Select “Profile” at the bottom right of the screen, then click the settings icon at the top right corner.
Step 3: Choose “Backup and Restore”, then select Backup immediately. The phone screen will display some notes before backing up; just follow them and then click Backup to confirm.
Step 4: Wait for the backup process to complete, usually taking only a few seconds.
Step 5: After successful backup, follow the same steps for backup, and in the final step, click restore. The screen will then notify you of a successful restoration.

How to Recover Zalo Messages on Android
For Android phones, recovering Zalo messages is equally simple with just a few steps.
Perform Zalo Message Backup on Android Phones
Step 1: Open the Zalo app on your phone and navigate to the personal section at the bottom right of the screen. Then, click the settings icon at the top right corner of your phone screen.
Step 2: Choose “Backup and Restore”, then press select backup.
Step 3: Next, the screen will prompt you to set a password for the backup. You can either set it or skip. Then, wait for the notification that the backup process is complete.
For Android, to restore messages whenever needed, you just need to choose the customization in the automatic backup settings every day.
Restore Zalo Messages on Android Phones
Step 1: Select the settings icon at the top right corner of your phone screen.
Step 2: Choose backup and restore, then press continue selecting backup.
Step 3: After selecting backup, proceed to restore to confirm message restoration.
Step 4: Zalo will notify you of the successful restoration of messages and images within a few minutes. Exit the app and log in again to check the just recovered messages.

How to Restore Zalo Messages on Laptop, PC
Using Zalo on a laptop or PC is incredibly common as it proves to be very helpful in our daily tasks. Therefore, knowing how to recover Zalo messages on a computer becomes essential. Let's explore the recovery process.
Backing up Zalo messages on a laptop or PC
Step 1: Open the Zalo application on your computer, click on the settings icon at the bottom left of the Zalo window, then select storage and export data.
Step 2: A window will appear, and you proceed by selecting export data.
Step 3: Wait for a few minutes for the backup process to complete. The data will be exported as a compressed file. Click close to finish backing up the data on your device.
Restoring Zalo messages on a laptop or PC
Step 1: On the main screen of Zalo, click on settings at the bottom left, select storage, and then choose data import.
Step 2: A new window will appear. Click on select file, choose the folder where you saved the backup file in the data backup step, then click open and proceed with data import.
Step 3: Wait for the process to complete, then click close to finish backing up your data.

How to restore deleted Zalo messages without backup
If you've deleted messages without backing up for an extended period, unfortunately, you won't be able to recover them. However, if the messages were deleted within a day, you can restore Zalo messages by following these steps:
Step 1: Log in to Zalo and choose settings, then select messages.
Step 2: Click on backup and restore in the application.
Step 3: Choose automatic backup, then click backup.
Step 4: Select restore messages, then proceed to choose restore messages once more to confirm.
Step 5: Wait for the system to restore messages, then exit and log back in. Choose continue to complete the process.

How to retrieve deleted Zalo messages using message recovery software
For phones using the iOS operating system, when messages are deleted, they still exist on the device until new messages replace them. To recover deleted data, you can use message recovery software such as PhoneRescue by iMobile, WonderShare Dr.Fone for iOS, or Tenorshare iPhone.

How to retrieve Zalo messages when changing phones
Step 1: Log in to Zalo on your new device.
Step 2: Select profile at the bottom right, then choose the settings icon at the top right of the phone screen.
Step 3: Click on messages, then choose backup and restore, proceed to select restore messages.
Step 4: In this step, choose the old backup version on your device and click restore messages. Then select continue to complete the message restoration process.

How to recover revoked messages on Zalo
Step 1: Open the phone settings, select notifications, then choose advanced settings.
Step 2: Enable notification logs, then select Zalo. Click the downward arrow next to Zalo to view revoked messages.
Step 3: Restore revoked messages by entering the chat pin code hidden in the search bar of the Zalo app. Choose the conversation you want to review.
Step 4: Select unhide conversation and press confirm to review the hidden conversation.

Frequently asked questions about retrieving Zalo messages
The time limit for recovering Zalo messages without backup is within 1 day. After a day, unsaved messages will be lost and cannot be recovered.
You cannot sync Zalo messages from a computer to a phone. Therefore, you cannot recover Zalo messages on a computer using a phone.
Above is the entire guide on how to retrieve Zalo messages on both phone and computer that Mytour wants to share with you. Remember to back up your data regularly to recover messages when needed. Visit Mytour frequently to stay updated on useful tips for making life easier.