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You may not know, customers can cancel TikTok orders without the seller's approval, and sellers can also cancel orders before the status changes to 'Shipped.' The method to cancel TikTok orders after payment, while waiting for shipping, and without a specific cancel button is as follows.
The simplest, most detailed way to cancel TikTok orders
1. How to Cancel Orders on TikTok Shop While Waiting for Shipping
If you've placed an order but aren't satisfied or want to change payment method/shipping address... you can cancel orders on TikTok before packaging with the following steps:
Step 1. Log in to the TikTok app.
Step 2. In the 'Profile' section, click on 'Your Orders', then select 'Awaiting Shipping'.
Step 3. Choose the order you want to cancel and press 'Cancel Order'.
Step 4. Select the reason for cancellation and press 'Send'.
Congratulations! You have successfully cancelled the order on TikTok Shop while waiting for shipping.
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2. How to Cancel Orders on TikTok When There's No Cancel Button
2.1. How to Cancel Packaged Orders Awaiting Pickup by the Shipping Company.
For TikTok Shop orders already packaged but not yet handed over to the shipping company, you can't cancel them yourself with the 4 steps Mytour guided in method 1. This is the situation many encounter when they don't understand why they can't cancel orders on TikTok.
The solution for you at this point is to contact the Shop and ask them to cancel the order for you. Here's how to do it:
Procedure:
Step 1. Log in to the TikTok app.
Step 2. In the 'Profile' section, click on 'Your Orders', then select 'Awaiting Shipping'.
Step 3. Choose the order you want to cancel and press 'Contact Seller'.
2.2. How to Cancel Orders on TikTok Already Handed Over to the Shipping Company and On Their Way to You.
For TikTok orders without a cancel button or in the delivery phase, there's only one way to cancel: by refusing delivery. When the Shipper calls for delivery, explain why you can't accept and request a refund.
3. Can You Get a Refund When Cancelling Orders on TikTok?
The refund process when cancelling paid orders on TikTok is determined at the time of cancellation. Specifically:
- If you cancel a TikTok Shop order while awaiting shipping, you won't receive voucher/discount codes but will be refunded to your wallet.
- If you cancel an order after packaging, awaiting pickup by the shipping company: You won't get an immediate refund. You need to wait for the shipper to call for delivery, refuse the delivery to return the item to the shop, then wait for processing to receive your prepaid amount.
Here's Mytour's guide on how to cancel orders on TikTok while awaiting shipping, without a cancel button. To avoid wasting time cancelling orders and affecting the seller, please consider carefully before pressing the Order button.
Similarly, if you're using Shoppe and don't know how to cancel orders when you make a mistake, you can refer to the guide in the article link below and follow the steps.
- Read more: How to cancel Shopee orders
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