How to Easily Clear Your Roku Device's Cache

• To clear your Roku's cache, go to the 'Home' menu, then press these buttons on your remote: Home (5 times), Up (once), Rewind (2 times), and Fast Forward (2 times).
• Alternatively, unplugging your Roku TV or streaming device for a few moments will also clear the cache.
• If you encounter issues with a specific channel, try uninstalling and reinstalling it. If the problem persists, log out and then log back in.

Access the Home menu from your Roku's Home screen. It's located at the top left of the screen.

• You can alternatively clear the cache by unplugging your Roku TV or streaming device from power for a few moments and then plugging it back in.

Quickly press the Home button on your Roku remote 5 times.

Press the Up button once.

Press the Rewind button twice.

Press Fast Forward twice. After inputting this secret Roku code and pressing Fast Forward twice, your Roku cache will clear, and the device will restart.

Remove and reinstall channels. If a particular channel is crashing or encountering playback issues (and clearing the cache didn't help), uninstall the channel. Simply choose the channel on the Home screen, press the Star key on your Roku remote, and select Remove Channel.

• This method works if you don't have an active subscription to the channel.
• When you reinstall the channel from the Channel Store, you won't need to log back in—your login details are stored in your Roku account.
• If you're unable to uninstall the channel due to a subscription, sign out of the troublesome channel, restart your Roku, then sign back in.
• If issues persist with specific apps like Netflix or Crunchyroll, contact the support team for that app.

Check for updates. While your Roku typically updates channels/apps and its operating system automatically, manual updates may be necessary if something isn't working. To update your Roku and all installed channels:

• Press the Home button on the remote.
• Choose Settings.
• Go to System.
• Select Software update.
• Click on Check Now. If an update is available, it will install immediately.

Reboot your Wi-Fi router. If multiple channels are experiencing playback issues (such as stuttering, crashing, or not playing at all), there may be a network problem. If you're encountering errors like 'Unable to connect to wireless network,' 'Not connected to the internet,' 'No connection,' 'Loading, please wait,' or error codes 14.20, 14.62, 14.64, 016, or 017, follow these steps:

• Disconnect your Roku TV or streaming device.
• Unplug your wireless router. If you have a separate modem, unplug it as well.
• Wait for about one minute, then reconnect the router (and modem, if applicable).
• Wait approximately five minutes for your router/modem to reconnect to the internet.
• Plug your Roku back in (if it's a separate device) or turn your Roku TV back on.
• Your Roku will automatically reconnect to Wi-Fi within a few moments.
• If you're still experiencing network issues, try conducting an internet speed test from another device connected to the same network. If the test indicates that your internet connection is fine, refer to our guides on boosting your Wi-Fi signal and improving Wi-Fi reception.

Reset your network configurations. If several channels experience playback issues (stuttering, crashing, or failure to play), consider resetting your Wi-Fi or wired connection. If using Wi-Fi, ensure you have your password available, as you'll need it to reconnect your Roku to the network. To reset the network:

• Press Home on your Roku remote and choose Settings.
• Opt for Advanced system settings.
• Select Network connection reset.
• Choose Reset connection.
• Once reset, return to Settings, select Network, choose Set up connection, and follow the on-screen instructions to reconnect.

Conduct a factory reset. Returning your Roku TV or streaming device to its original factory settings typically resolves any remaining issues. When you factory reset your Roku, you'll need to set it up again as if it were new—ensure you have your Roku username and password, Wi-Fi password, and the passwords for your preferred channels available before resetting.

• Press the Home button on your remote and select Settings.
• Choose System.
• Select Advanced system settings.
• Opt for Factory reset.
• If using a Roku TV, select Factory reset everything.
• Follow the on-screen instructions to reset the device.