Buzz
Kayak operates as an online travel search engine where you can discover the greatest bargains on flight schedules, accommodations, and rental vehicles. Should you require additional details about a recent flight or car rental booked through their platform, or wish to register a complaint or offer feedback, reaching out to Kayak's customer service is recommended. You can contact Kayak's customer service via phone or reach them online through their official website and social media channels.
Procedures
Utilize their online booking support page. If you need to modify or adjust a booking made through Kayak, you can utilize their booking support page on their official website, accessible here: https://www.kayak.com/bookings. They provide 24/7 support through this page, facilitating easy adjustments to bookings.
Input the required details on the support page. You will be prompted to provide the confirmation number for the booking you wish to modify, typically sent to you via email upon completion of your booking. Additionally, you will need to supply the last name associated with the booking, the credit card number utilized for the booking, and the email address used during booking.
- You can then utilize this information to locate the receipt for your Kayak booking and make adjustments online.
Complete the feedback form on their website. Kayak provides customers with a feedback form that can be filled out and submitted on their official website. You can find it here: https://www.kayak.com/feedback/form. You'll need to input your email address and select the topic for your feedback. Then, you can express your concern or comment in the form.
- You have various topics to choose from, such as “Question about my booking,” “Price inaccuracy found,” “Trips inquiry,” “Hotel or property edit/addition,” and “Advertisement purchase.”
- Once the form is filled out, you can submit it online.
Engage with a Kayak customer service representative via Facebook Messenger. Open Facebook Messenger on your Facebook account and type “Kayak” in the recipient field. The official Kayak contact page should appear. Write your comment or concern to Kayak and send it through Messenger.
- You can send multiple messages to Kayak through Facebook Messenger and converse with a customer service representative until your issue is resolved.
Contact Kayak on Twitter. Kayak maintains an official Twitter account that is regularly monitored. You can tweet your comments or concerns to @KAYAK or access their profile here: https://twitter.com/kayak. Ensure to include @KAYAK in your tweet to notify the company on Twitter that you have reached out.
- For instance, you could tweet, “@KAYAK I have a Customer Service issue with my booking. Who can I speak with directly about this?” or “@KAYAK I need to contact Customer Service regarding my car rental. How can you assist me?”
- Follow Kayak on Twitter to stay connected, especially if they respond to your tweet.
Drop Kayak a message on Instagram. Search for “Kayak” on Instagram or visit their profile here: https://www.instagram.com/kayak. Send Kayak a direct message via Instagram's messaging feature or leave a comment on their posts.
- For example, you might send them a message like, “Hi Kayak, I have an urgent customer service issue that needs immediate attention. How can you assist me?”
- You could leave a comment such as, “Repeat Kayak customer experiencing a booking issue, need immediate customer service.”
- Utilize hashtags like “#kayak” and “#customerservice” in your comment to garner attention from other Instagram users. This might prompt Kayak to respond promptly, knowing that others are observing your comment.
Pointers
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Prior to contacting the customer service department or submitting a feedback form, make sure to check out Kayak’s help section first at http://www.kayak.com/help.
