Buzz
Discover effective means to contact PayPal if you require assistance, have queries, or encounter problems.
Seeking a way to connect with PayPal's customer service team? You can engage with a real person for assistance at PayPal through three avenues: Live chat, phone calls, and messaging on social media. Although direct emailing is no longer an option, reaching out via Twitter or Facebook serves as a viable alternative. PayPal's support services are accessible via phone and live chat every day from 6:00 AM to 6:00 PM PT. Continue reading to grasp precisely how to initiate a call, compose a message, or engage in a chat with PayPal's support team.
Essential Information
- You can reach out to PayPal via direct message on Twitter/X at @AskPayPal for assistance, ensuring not to disclose any sensitive information via this channel.
- If you prefer direct communication, you can contact PayPal using the number provided on their 'Contact' page (varies by region).
- Although responses via mail are unlikely, PayPal's corporate headquarters can be found at 2211 North First Street, San Jose, California 95131.
Procedures
Connecting with PayPal via Social Media
Drop a direct message to @AskPayPal. If you're on Twitter/X, it's a breeze to shoot a direct message to PayPal. Simply visit https://twitter.com/AskPayPal (or find AskPayPal in the mobile app) and hit Send us a private message in their pinned tweet.
- Messaging on Twitter is an excellent means to send a more extensive message to PayPal. Your message can be up to 10,000 characters.
- Include your PayPal username or email address in your message's body for swift assistance.
Reach out to PayPal via Facebook. PayPal's official Facebook Page can be found at https://www.facebook.com/PayPalUSA. To send a message, log in to Facebook and click Send Message at the top of the page.
- Sending a message to PayPal on Facebook is another effective method to deliver a detailed message now that email support is no longer available.
Facebook messages can contain up to 20,000 characters.
- If you're using the Facebook app on your mobile device, you'll need to install Facebook Messenger (if you haven't already) to dispatch the message.
Engaging in Conversation with a Representative
Visit https://www.paypal.com/us/smarthelp/contact-us using a web browser. You can also access this page by clicking Contact at the bottom of any PayPal page.
- Emailing PayPal is no longer an option, but you can send a message resembling an email to a chat representative.
- Response times can vary from a few minutes to several hours. Once a representative is available to chat, you'll receive an email notification.
Navigate to the bottom of the page. You'll find the online chat option under the 'Recommended' section.
Tap Message us to send PayPal a message. This action opens the PayPal assistant, resembling a standard chat window.
- If you're not logged in yet, click Log-in to proceed.
Type How can I speak with someone at PayPal? and hit Send. You might need to repeat this process several times as the automated chat assistant might initially offer support articles instead.
Tap Yes. Now, you'll be prompted to enter your message.
Detail your concern and tap the Send button. Your message will be directed to the next available representative.
- You can safely close the chat window without losing your session. Simply check your email periodically for any chat responses.
- Upon receiving an email notification from PayPal, click the link provided to resume the chat with the representative who received your message.
Phoning PayPal
Visit https://www.paypal.com/us/smarthelp/contact-us using a web browser. Alternatively, you can access this page by selecting Contact at the bottom of any PayPal webpage.
Scroll to the bottom of the page. You'll find the contact options listed under 'Other ways to contact us.'
Tap Call us. Look for the phone receiver icon located on the right side of the icon row.
- If you're not logged in to PayPal, you'll be prompted to do so.
Enter the displayed phone number. You'll see a 6-digit passcode followed by PayPal's support number for your region. Dial the support phone number and keep the passcode handy.
- The passcode expires after 10 minutes, so make the call promptly.
- If you delay, refresh the page and tap Call us again to obtain a new code.
Input the passcode when prompted. After the passcode is authenticated, you'll be connected to a representative.
Location of PayPal's Corporate Headquarters
While PayPal may not respond to mail, they do have a corporate address. PayPal's corporate headquarters is situated at 2211 North First Street, San Jose, California 95131.
Pointers
-
Consider perusing the Frequently Asked Questions section of PayPal's Help Center for relevant articles prior to reaching out via email or phone, especially for general inquiries. This approach often yields quicker answers.
-
If you receive a suspicious email purportedly from PayPal, forward it to [email protected]. The Help Center will examine the email's contents and inform you whether it's authentic or a scam.
