How to Get in Touch with Southwest Airlines

Dial 1-800-I-FLY-SWA (1-800-435-9792) for assistance with general inquiries within the United States. This encompasses queries related to flight reservations, website navigation issues, inquiries about the Rapid Rewards program, and any other general concerns you might have.

• This helpline operates 24/7.
• For Spanish assistance, dial 1-800-VAMONOS (1-800-826-6667).
• If you use a teletypewriter, you can contact 1-800-535-1305 for support.

Discover how to reach Southwest Airlines in various countries. Southwest Airlines provides dedicated customer service lines for multiple countries, including Aruba, The Bahamas, Belize, Costa Rica, The Dominican Republic, Grand Cayman, Jamaica, and Mexico.

• Locate the appropriate phone number for your country here.
• Note that you may require a landline to connect to these numbers, as some may not be accessible via pay or mobile phones.

Contact Southwest Vacations for tailored vacation packages. As the leisure vacation arm of Southwest Airlines, Southwest Vacations offers personalized vacation packages. To book a package or address queries regarding existing reservations, dial 1-800-243-8372.

• For reservations, call any day from 9 a.m. to 12 a.m. EST. If you have inquiries about an existing reservation, call Monday-Sunday between 9 a.m. and 9 p.m. EST.

Dial 1-888-850-3958 for assistance with hotel reservations. This number is designated for altering or canceling hotel reservations made through Southwesthotels.com or for other related concerns. It connects to Southwest Airlines' partner, Booking.com.

• Available 24/7.
• For Spanish assistance, dial 1-866-938-1297.

Reach out to 1-800-433-5368 for group travel inquiries. If you're planning to travel with a sizable group on Southwest Airlines, call this number for assistance with Group Travel Services.

• Operational Monday through Friday, from 5:00 a.m. to midnight Central Time.

For flight information, dial 1-888-SWA-TRIP (1-888-792-8747). This automated line provides helpful flight information for passengers unable to access airport flight information screens.

Contact 888-202-1024 if you encounter issues with your baggage. Baggage mishaps can occur occasionally. If you find your baggage missing or damaged upon arrival, dial this number for assistance.

• Prior to calling, review the [Lost or Damaged Baggage https://www.southwest.com/help/baggage/lost-damaged-baggage#] page on Southwest Airlines' website to ensure they can address your concerns.
• If you're still at the airport, you can also visit the Baggage Services Office near the Ticket Counter or Baggage Claim to file a report.

For journalists with deadlines, dial 214-792-4847, option 1. If you require a comment from Southwest Airlines by a specific deadline, call this number. Provide detailed information, including your deadline.

• You can also send an email to [email protected] with your request.
• For other media inquiries, such as advertising and paid media sales, visit this page to find the appropriate email address.

Email Southwest Airlines for various purposes. Use email to contact Southwest Airlines for complaints, inquiries, compliments, or to change your Rapid Rewards account name. Visit this page and select the reason for your email. Provide details and fill out the form.

• Email isn't suitable for urgent matters as response times may take up to 10 days.

Correspond with Southwest Airlines via mail. While not ideal for urgent matters, you can send a letter to Southwest Airlines at the following address:

• P.O. Box 36647-1CR, Dallas, Texas 75235

Drop Southwest Airlines a tweet on Twitter. If you need assistance, Southwest Airlines welcomes guests to mention them in tweets. This can be handy if you're struggling to connect via phone. Just tag their handle, @SouthwestAir, and someone should respond, either guiding you appropriately or directing you to fill out a Contact form.

Contact the team through Facebook Messenger. Southwest Airlines also accepts direct messages on Facebook. This method could be useful for sharing compliments or complaints.

Utilize Live Chat on the Southwest Airlines app if you're a Rapid Rewards member. Rapid Rewards members can access Live Chat on the free Southwest Airlines mobile app for iOS and Android. Ensure your app is updated to version 6.1.0 or higher. Navigate to the main menu, select 'Contact Us', then the 'Chat' icon. From there, you can engage with the Southwest Bot. If your query goes beyond the bot's capabilities, you'll be transferred to a live chat with a Customer Service Representative.

• Live Chat isn't suitable for all issues, and payments cannot be processed through this feature.
• You can chat live with a Customer Service Representative daily from 6:00 a.m. to 8:00 p.m. Central Standard Time.

Connect with fellow travelers on The Southwest Airlines Community discussion board. While this doesn't put you in touch with Customer Service Representatives, it's a valuable resource for seeking advice or tips from other Southwest Airlines travelers.

Seek assistance directly if you're at the airport. If you're still at the airport, approaching the nearest Southwest Airlines customer service desk is your quickest option. Whether you need to rebook a flight or print your boarding pass, these Customer Service Representatives are there to assist.

• Explore Southwest Airlines' comprehensive Frequently Asked Questions page. Prior to reaching out, consult this resource to check if your query has already been addressed.

• Approach with kindness, and clearly articulate your request. Maintaining a calm demeanor and providing clear explanations will facilitate efficient assistance from staff.