How to get refunds for accidental purchases from Apple's App Store

For those who are new to Apple devices such as the iPhone or iPad tablets, or for parents whose children use these devices, the possibility of losing money due to unintentional app purchases is hard to avoid. Usually, in such situations, we reluctantly accept the loss without knowing what to do next. But no, in reality, when this happens, you can completely request a refund from Apple and adjust the device to prevent this from happening in the future. The article that Mytour provides below will guide you through getting refunds for accidental purchases from Apple's App Store. Let's dive in and share if you find it helpful and informative.

How to get refunds for accidental purchases from Apple's App Store

Method 1: Getting refunds for accidental Apple app purchases via email.

To purchase Apple apps, users first need to create an iTunes account to download or buy apps they like. Creating an iTunes account is quite simple, requiring only a phone number and a Gmail account.

Users' iTunes accounts are usually associated with an email address. You can search your inbox with the keyword iTunes Store or start with the address do_not_reply@itunes.com, as all iTunes invoices are sent from this email address. At the end of each email, there is also a link to the Purchase History section, where you can click to go back to the iTunes Store to submit a refund request. You'll need the order number (located in the top right corner of the email, after the Order ID section). And at this point, what you need to do is compose an email explaining the content as well as the reason for the refund.

Method 2: Getting refunds for accidental Apple app purchases via the iTunes Store.

If you've deleted purchase receipts to clean up your inbox, you still have another solution: accessing the entire purchase history on the iTunes Store from your Mac or PC. Here's how:

Step 1: Launch iTunes on your computer, click on Account and choose Sign In to log in to your Apple ID.

Step 2: Once logged into your Apple ID account, click on Account and select View My Account as shown below.

Step 3: On the next interface, navigate to the Purchases History section and click on See all.

Step 4: The management interface displays a list of apps you've downloaded. Locate the mistakenly purchased app and double-click the arrow icon next to the item you want a refund for.

Step 5: Click Report a Problem to confirm the app you need a refund for.

Step 6: Continue to click Report a Problem again corresponding to the app you want a refund for.

Step 7: Immediately, you'll be directed to Apple's website, where you select a reason and write a few lines of explanation in the Comments section. You can choose 'Item opens but doesn't function as expected.' or 'Problem is not listed here' and in the box below, write the reason in English, such as: App is unusable, it constantly crashes, lags, not functioning as described....

Method 3: If your computer doesn't have iTunes installed, you can still request a refund from Apple directly in your browser.

Step 1: Visit Apple's report page HERE

Step 2: Here, log in with your Apple ID.

Enter your iCloud account's two-factor authentication code (if applicable)

Step 3: On the next interface, choose the appropriate tab: All, Music, Movies, Apps... to easily locate mistakenly purchased apps.

Step 4: Find the app and transaction you want a refund for and click the Report a Problem button on the right side of the transaction you want refunded.

Step 5: Similar to the process on iTunes, select the reason you want a refund for the mistakenly purchased app in the Choose Problem section. You can choose 'Item opens but doesn't function as expected.' or 'Problem is not listed here' and in the box below, write the reason in English, such as: App is unusable, it constantly crashes, lags, not functioning as described....

Step 6: After filling out, click the Submit button to send the refund request for the mistakenly purchased app.

Note:

iTunes and App Store typically take 1 to 2 days to process your refund request, you will receive contact from Apple afterward to confirm your refund request.

Above are 3 methods to get refunds for accidental Apple app purchases that Mytour wants to share with readers. Depending on the situation, readers can choose the most convenient method for themselves. Additionally, to avoid accidentally purchasing apps for reasons that are not worth it, readers can completely block app purchases on the App Store by referring to the article on how to block app purchases on the App Store that we shared earlier.

Wishing you all manage and use your devices smartly and efficiently.