Buzz
TripAdvisor operates as a prominent US-based platform for travel and dining services, encompassing various listings such as hotels, restaurants, and travel accommodations. Users can freely post reviews across all listings, while listing owners retain the ability to engage with customers and manage responses. At times, individuals may need to contact TripAdvisor for customer service matters or other inquiries, necessitating the selection of appropriate contact methods to ensure prompt and accurate responses. Listing owners also have a responsibility to report any issues promptly to maintain the integrity of their listings and mitigate risks such as fraud.
Procedures
Contacting Various Departments at TripAdvisor
Utilize the general support form for common queries. Access your account and submit a general query. Specify whether your concern pertains to your account, business operations, external businesses, or general site inquiries, and proceed to fill out the necessary details based on your selection.
- If your query relates to a listing under your ownership, opting for the “My Business” category will direct you to the management center, facilitating your inquiry submission.
Pro Tip: Access comprehensive TripAdvisor information and solutions to customer service inquiries in the help center available here: https://www.tripadvisorsupport.com/hc/en-us.
Manage your updates through the Management Center. From updating Business Information and Photos to Reporting or Responding to Reviews, Managing Ownership changes, Major Renovations, Business Hours, and accessing Promotional Tools, find detailed instructions here https://www.tripadvisorsupport.com/en-US/hc/owner
Reach out to customer service regarding Vacation or Holiday Rentals by filling out the contact form or calling. Complete the contact form at https://www.tripadvisor.com/RentalsSupport/Customer_Support_Form with your details or call toll-free at +1-855-785-9714. Check the FAQs here https://www.tripadvisorsupport.com/hc/en-us/sections/200154907-Vacation-Rentals before reaching out.
If you have inquiries related to a Viator booking. Fill out the contact form here https://www.viator.com/?module=hc-message-us&channel=CUSTOMER&demandDriverId2=Customer_Service.Booking_Prebooking_Inquiries and find ticket access instructions here https://www.tripadvisorsupport.com/en-US/hc/traveler/articles/475
- If you're a business owner and want to join Viator, use this link https://supplier.viator.com/sign-up-info
Utilize the media kit form to discuss advertising or display sales with TripAdvisor. Complete the form at https://airtable.com/shrwwhcd1loOtij0s if you're interested in advertising on TripAdvisor. Provide detailed information about your advertising interests, including your estimated budget.
- This primarily applies to travel professionals such as those working in travel agencies or hospitality businesses interested in banner ads on TripAdvisor.
Contact the appropriate press contact email if you're a member of the media. Refer to the list of press contact emails at the bottom of this page: https://tripadvisor.mediaroom.com/US-contact-us. Choose the correct email based on your region or country for inquiries regarding TripAdvisor press information or to request an interview with management.
- For North America, use: [email protected]. For the UK, Ireland, and the EMEA region, use: [email protected]. For Singapore and the Asia Pacific region, use: [email protected].
- EMEA stands for Europe, the Middle East, and Africa.
- Access recent press releases about TripAdvisor here: https://tripadvisor.mediaroom.com/us-press-releases.
Reporting Issues with Reviews
Flag reviews that breach guidelines, appear suspicious, or are posted incorrectly. Navigate to the “Reviews” tab in the management center, select “Report a Review,” and complete the form on the subsequent page. Allow 2 business days for review removal processing.
- Note that reviews are only removed if they are incorrectly posted, violate TripAdvisor’s review policies, or are deemed suspicious. Review the guidelines here: https://www.tripadvisorsupport.com/hc/en-us/articles/200614797.
- Access the management center here: https://www.tripadvisor.com/Owners.
Insight: If you've received a negative review for your business that doesn't meet removal criteria, respond to it. A managerial response to a negative review demonstrates your concern for customer experiences and your commitment to improvement.
Report instances of optimization fraud to uphold TripAdvisor's review integrity. Choose “Report Fraud” from the “Reviews” menu in the management center, then select “Report Organized Boosting.” Complete the questionnaire with detailed information to help prevent fraudulent activities on TripAdvisor.
- Optimization fraud, or organized boosting, occurs when companies falsely promise to manipulate listing rankings on TripAdvisor in exchange for payment.
- Organized boosting violates TripAdvisor's policies, is unethical, and may even be illegal. If a company contacts you claiming to boost your listing, report them to TripAdvisor immediately.
- Be aware that no legitimate company has the authority from TripAdvisor to manipulate listings.
- Learn more about optimization fraud here: https://www.tripadvisor.com/TripAdvisorInsights/w626.
Prevent blackmail reviews by reporting threats immediately. To report threats, go to the “Reviews” menu on the management center page, select “Report a Review,” then choose “Report Fraud” and “Report Blackmail Threat.” Provide detailed information to help TripAdvisor identify and remove blackmail reviews.
- A blackmail review threat occurs when someone contacts a business owner and demands a refund, upgrade, or other requests under the threat of leaving a negative review.
- While these threats are often empty, it’s crucial to report them immediately. TripAdvisor takes blackmail seriously and works to prevent such reviews from appearing on the site.
- If a blackmail review has already been posted, follow the process for reporting suspicious reviews and provide evidence of the blackmail threat.
- Learn more about reporting blackmail threats and reviews here.
Access Solutions in the TripAdvisor HelpCenter
Get help, information, and answers to common questions about using the platform, writing reviews, managing accounts, and more.
- For travelers: https://www.tripadvisorsupport.com/en-US/hc/traveler
- For business owners: https://www.tripadvisorsupport.com/en-US/hc/owner
