How to Restore and Reopen a Locked Shopee Account

There are numerous reasons why your Shopee account might be temporarily locked. In this article, Mytour shares insights into the causes of Shopee account suspensions, how to check the reasons for the lock, and steps to restore and reopen a locked Shopee account. Stay tuned to learn more.

I. Reasons for Shopee Account Suspension

Several factors can lead to a Shopee account being locked. According to Shopee, the primary reasons for account suspension include:

1. For All Users

- Error (L01): This error occurs when the system detects that you have logged into multiple accounts using the same device.

- Error F02: Your account shows signs of violating Shopee's Terms of Service (View Shopee's terms of service here https://help.shopee.vn/portal/4/article/77243).

- Username/Shop Name: Similar to Shopee's official accounts (e.g., shopeevn, shopeevietna,...); identical or closely resembling other e-commerce platforms like Lazada, Sendo, Tiki…; or containing links to websites with business models similar to Shopee.

2. For Buyers

- Creating fake orders or posting虚假 reviews.

- Misusing discount codes, subsidy programs, or promotional campaigns on Shopee.

- Engaging in fraudulent or deceptive activities that negatively impact other Users or Shopee's Policies.

3. For Sellers

- Using vulgar language or inappropriate images during sales or communication on Shopee.

- Violating Shopee's prohibited/restricted product policies (view the prohibited/restricted policies here https://help.shopee.vn/portal/4/article/77242).

- Using multiple accounts to list the same product for sale.

- Listing the same product multiple times under different categories.

- Posting multiple products without clear distinctions in their details (images, names, descriptions, prices, classifications, etc.).

If your account violates any of the above reasons, your Shopee account will be temporarily locked. When your account is locked or restricted, you will receive a notification upon logging in or attempting to perform any transaction on Shopee. At this point, you need to follow the steps to restore and reopen your locked Shopee account to avoid permanent suspension.

II. How to Check the Reason for Shopee Account Suspension

If you are unsure why your Shopee account was locked and wish to know the reason for the suspension or restriction, simply visit the link https://help.shopee.vn/portal/webform/f35e9b86981248a8a27763d05b27c16a?previousPage=other%20articles and complete the form to submit your query to Shopee. Shopee will process and respond within 48 working hours (excluding Saturdays, Sundays, and public holidays). You only need to wait for Shopee's response.

III. How to Restore and Reopen a Locked Shopee Account

If your account is locked or restricted, you must restore and reopen your Shopee account; otherwise, it may be permanently suspended. Your Shopee account will be permanently locked if:

- You fail to submit a valid account restoration request within 30 days of receiving the initial notification about your account being locked or restricted.

- Your account restoration request is rejected by the Risk Management team.

- Shopee identifies that you have created accounts, logged in, or conducted transactions using unauthorized methods such as emulators, virtual private networks, hardware, or similar services.

Here’s how to restore and reopen a locked Shopee account:

1. For User and Buyer Accounts

If the system detects that you have logged into multiple accounts using the same device, resulting in Error (L01).

=> How to restore and reopen a locked Shopee account: Please use a different device to log in or try again after 10 days.

2. For Seller Accounts

For seller accounts on Shopee, the way to restore and reopen a locked Shopee account is to contact Shopee directly. Before reaching out to Shopee for assistance, ensure you have the necessary information/documents ready for Shopee to process your request (if required):

- Business license (if applicable).

- Goods delivery and receipt records.

- Product origin verification documents.

- Sales invoices or receipts.

- Business model declaration form.

3. Contact Shopee

Within 30 days, you need to contact Shopee through their support channels to file a complaint and receive assistance. The available contact channels for Shopee include:

- Hotline 19001221: This is the fastest way to speak directly with a Shopee support representative. Support is available 24/7 throughout the week. During holidays, support hours are from 08:00 to 17:00. The call charge for Shopee's hotline is 1000 VND per minute.

- Shopee Email ([email protected]): You can compose an email with attached evidence or related images to request assistance. Shopee typically responds to emails within 48 working hours.

- Live Chat on Shopee's Facebook Fanpage: You can visit Shopee's official Facebook fanpage and use the chat feature to request support.

Above, Mytour has shared the reasons for Shopee account suspensions, how to check the cause of your Shopee account lock, and the fastest ways to restore and reopen a locked Shopee account. We hope this article helps you successfully recover your locked Shopee account and continue enjoying shopping and selling on the Shopee platform. Thank you for reading and following this article.