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Lost your VPBank ATM card? Here's what to do for safety.
When losing your VPBank ATM card, the general concern is the fear of losing the money in your account. If someone happens to find it and discovers the password, as PINs are often predictable, that money may no longer be safe. Therefore, to secure your account, what should you do when your VPBank ATM card is lost? What are the procedures for reissuing a lost VPBank ATM card?
What to do for safety if you lose your VPBank ATM card?
1. Request to block the ATM card through VPbank hotline
The first crucial step when losing your ATM card is to report the incident to the bank. The quickest way to receive timely assistance is to contact the VPBank hotline at 1900545415. When calling the hotline, the customer service representative will ask for information such as ID card number, account number, etc., to swiftly proceed with blocking the ATM card. This method allows customers to save time compared to going to the bank in person for card blocking.
2. Block the ATM card using VPbank Internet Banking
If you use Internet Banking to block your card, your phone needs an internet connection. Customers log in to their accounts with their username and password, then go to the utility section to block the card. Once the VPBank ATM card is blocked, functions such as cash withdrawal, fund transfer, etc., cannot be performed. Therefore, the money in your account remains secure.
3. What are the procedures for reissuing a lost ATM card?
Reissuing a lost VPBank ATM card is not difficult, as you only need to bring your ID card/passport to the nearest VPBank branch to have the transaction staff guide you through the process quickly. Learn more here.
Customers wishing to obtain a replacement ATM card will be given a registration form by bank staff. After filling in personal information, you submit it to the transaction staff. Depending on the type of ATM card, customers will incur different fees. These fees include reissuing a lost credit card (200,000 VND), international debit card (50,000 VND), prepaid travel card (200,000 VND), and domestic payment card (30,000 VND per transaction). After completing the procedures, bank staff will provide you with a receipt to collect the card within approximately one week.
Even if your ATM card is lost, your account remains secure when the card is blocked. Therefore, when you lose your card, stay calm and call the VPBank hotline for prompt assistance. Additionally, to retrieve or reissue the card in case it gets stuck in the ATM, customers need to be aware of the VPBank working hours for efficient transactions and procedures.
