Facing a disabled USPS account during login attempts? Numerous factors such as multiple incorrect logins or inactive status may lead to account deactivation. However, there's hope! This guide delves into the reasons behind USPS account disables and offers solutions for recovery.
Key Points to Remember
Here are some essential tips to remember:
- Recovering your account is straightforward: attempt to log in and follow the on-screen instructions.
- Excessive failed login attempts are often the cause of account deactivation. Wait for 24 hours until your account reactivates, then log in.
- If automated reactivation isn't feasible, consider contacting USPS for assistance.
Step-by-Step Process
Restoring Access to Your Account

Visit https://www.usps.com/ and select Register/Sign In. Any web browser can be used to access this page and log in.

Proceed with Logging In. Upon login attempts, an error message will guide your next steps.
- Click Forgot your username?
- If, for instance, you've exceeded the allowed login attempts leading to temporary account suspension, wait for the suspension period (typically 24 hours) before retrying.
- In other scenarios, a password change might be necessary. Navigate to the sign-in section and click I forgot my Password. Provide your username, click Continue, and choose the password reset method. Follow the on-screen instructions to proceed.

Address Security Questions. Reactivating a disabled account requires knowledge of the security questions set during account creation. Forgetting the answers necessitates creating a new account.

Explore Mobile Phone Verification. If you've previously verified a mobile phone for account recovery, USPS will send a temporary password via text message for accessing your account. If applicable, prompts will appear on the Forgot Password page.

If automatic reactivation fails, contact USPS customer service for assistance. Dial 1-800-344-7779, and they'll guide you through reactivating your disabled account.
- Expect to verify your identity by answering security questions during the call.
Causes of Account Deactivation

Excessive failed login attempts. This issue usually requires a waiting period before attempting to log in again. Forgot your username or password? Utilize the respective links on the sign-in page.
- Consider updating your password for improved recall and to prevent future login errors.

Multiple accounts associated with one address/user. USPS typically permits one account per individual receiving mail at an address. Multiple accounts may trigger account flagging.
- This measure aims to deter mail fraud but may result in false flags due to automated processes, such as typos creating duplicate accounts.

Account inactivity. Long periods of inactivity, such as years, can lead to account deactivation by USPS.
- To reactivate, simply log in and follow the on-screen instructions.

Suspicious Activity Detected. USPS, being a government entity, remains vigilant against any signs of suspicious behavior, such as the creation of fraudulent accounts.
- Although rare, if your account is disabled due to suspicious activity, a call to USPS will resolve the issue.

Backend System Glitch. Occasionally, glitches in USPS backend systems can lead to the temporary disabling of your account. Not to worry! A brief call to USPS will reinstate your account promptly.