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Shopee does not provide a direct option to delete your account from the website or desktop application. The reason for the inability to delete a Shopee account on a computer is due to the complex verification steps, especially for users with Shopee wallets and vouchers.
Desktop Account InterfaceTo securely cancel your account, perform the necessary steps on the app installed on your mobile device.How to Delete Shopee Account on Mobile
Since deleting a Shopee account on the computer is not feasible, safely cancel the account through the Shopee app on your mobile device.Step 1: In the Shopee app, go to the 'Me' section. In this interface, select 'Account Settings.' From the options presented, proceed to 'Request Account Cancellation.'
Step 2: Next, a relevant notification will appear. You need to read the information and press agree to proceed. In the following window, Shopee will provide terms and important information regarding account cancellation. Press continue to move to the next step.
Review TermsStep 3: There are multiple confirmation methods such as through Email, account password, link via SMS, OTP authentication code via Email, or OTP authentication code via SMS.After selecting a method, you will be directed to the interface to choose the reason for account cancellation. The next step is to confirm your Email address to receive feedback from Shopee. In the final section of the information, mark the checkbox 'I agree to the Terms & Conditions for account deletion.' Finally, click send to complete.
Step 4: Upon seeing the confirmation notification, you may reconsider before pressing confirm.
Select ConfirmHow to Remove Linked Bank Account on Shopee
Step 1: In Shopee's main interface, navigate to 'Me.' In this interface, at the top-right corner, select the gear icon.
Access SettingsStep 2: In the categories within the settings interface, click on 'Account/Bank Card' to perform the next setup. When the cards you've linked are displayed, choose the account or card you want to unlink.
Step 3: Read the card information, then press Remove (bottom button) to unlink.
Select RemoveHow to Delete ShopeePay Account
In addition to permanently deleting your Shopee account, you can also cancel ShopeePay.Guide to Deleting ShopeePay Account:Step 1: To initiate the process of deleting your ShopeePay account, open the ShopeePay app on your phone and tap on the settings icon. Next, from the toolbar, select 'Me,' and then click on 'Account Security.'
Step 2: In the account security settings panel, you'll find the option 'Request Account Cancellation.' Choose this option to start your account cancellation process on ShopeePay.
Select 'Request Account Cancellation'Step 3: Deleting a ShopeePay account is not done directly. You need to click on 'Contact Customer Support for assistance' in the next interface to receive detailed instructions.
Important Notes when Deleting Shopee Account
When deciding to perform the permanent deletion of a Shopee account, it is crucial to pay attention to some aspects to ensure a safe and complete process.- First, ensure that the balance in your ShopeePay account is 0 by withdrawing or transferring to your bank account. Next, check and complete all ongoing transactions or disputes on the Shopee platform before requesting account deletion.
- During the deletion process, ensure you can verify account information using a password, link via Email, OTP code, and comply with safety instructions. When selecting the reason for account cancellation, choose an appropriate option for Shopee to better understand the user's motivation.
- Carefully read all related information and terms to avoid any misunderstandings. If you plan to use Shopee again in the future, ensure your new account is protected with a strong password and other security measures.
Frequently Asked Questions
As Shopee accounts are linked to many crucial channels such as phone numbers, bank accounts, and other e-wallets, players will have some questions that need clarification while performing account cancellation.Can Shopee Account be Recovered after Deletion?
The process of deleting a Shopee account is a permanent and irreversible decision. This means that once you delete the account, you won't be able to log in or access any notifications within the Shopee app. This decision implies losing the ability to use any features and services of Shopee and cannot review any information related to the deleted account.
Shopee Account DeletedCan Shopee Account Deletion Reuse the Phone Number?
After performing the account deletion process on Shopee, you need to go through the account deletion process as per your request within approximately 30 days. You have the right to reuse the previously registered phone number to create a new account. It is important to note that when creating a new account, you will start afresh with an empty account, without any data or transaction history from the previous account.
Can Shopee Account Deletion affect ongoing Deliveries?
Shopee does not support handling any requests related to buying and selling transactions on a deleted account. Therefore, it is advisable to wait for successful delivery before deleting the account to avoid situations where you might not receive the items or unable to receive refunds to your e-wallet or bank account.Above are the methods for permanently deleting a Shopee account on both phone and computer. Additionally, knowing how to delete ShopeePay or a locked Shopee account is crucial in certain cases, allowing you to reuse your registered phone number or email.- Explore more articles in the category: tips and tricks
