Zalo is known as a multi-platform application serving both entertainment and work purposes, especially renowned in the business field with Zalo Business. So what exactly is a Zalo Business account? How to register and upgrade Zalo Business? Let's explore the details in this article with Mytour!
What is a Zalo Business account?
A Zalo Business account is a dedicated platform for connecting businesses with customers through Zalo. This helps businesses get closer to users, listen to and address concerns, and effectively care for customers.

So now you know what a Zalo Business account is. However, unlike regular Zalo accounts, this type of account has some distinctive features such as:
- Businesses can easily create and manage professional, reliable Zalo Official Accounts
Efficiently support businesses through tools such as chatbots, CRM, order management, marketing, etc.
Serve businesses in analyzing and measuring communication results, thereby adapting and proposing new solutions
If you're looking for a business market, Zalo Business is an effective solution. With a vast user base, Zalo is a social media platform that provides access to a large number of customers quickly.
Benefits of Using Zalo Business
Although relatively new to the market, Zalo Business has gained the trust and preference of many users. After understanding what a Zalo Business account is, let's explore some benefits of using it:
Establish credibility and trust with customers
For Zalo Business, businesses or sales units can create and manage Zalo Official Accounts. This is known as the leading reliable communication channel. Through this, you can execute advertising campaigns to bring products, services closer to users.
Maximize time savings
As you know what a Zalo Business account is, compared to many other tools, this account supports both promotion and serves as a payment and data analysis tool. As a result, businesses can maximize time and cost savings related to marketing or management. This helps businesses reach a large number of customers in the shortest time with the lowest cost. Consequently, increasing profits and enhancing business efficiency.
Support customer care through self-response feature
Zalo Business owns Chatbot tool, supporting automatic response to frequently asked questions. This is considered a crucial feature for businesses or sellers. Consequently, customer issues will be effectively resolved promptly. This creates customer satisfaction, enhancing brand credibility.
How to create a free Zalo Business account on your phone
You can register for Zalo Business on your phone or smart devices such as tablets. The process is simple with 4 steps as follows:
Step 1:Click on the link: https://business.zalo.me/ and select
Discover now.Step 2:At , you proceed to choose one of the provided packages or select
Try for free.Step 3:You log in through the Zalo app or password, phone number. Select
Allow login to the appto proceed with login.
Step 4:At this point, the screen displays a notification that the Zalo Business account has been successfully upgraded.

So, with just 4 steps, you have successfully registered and upgraded to Zalo Business. Here, you can complete your information through the business profile creation feature.
How to register Zalo Business on a computer
If you are using a computer, you can also easily register and upgrade to Zalo Business with just 5 steps below:
Step 1:Choose to access via the link: https://business.zalo.me/ and select
Explore now.Step 2:When a new screen appears, in the Pro package, you select
Try for free.
Step 3:Now, the system displays 3 service packages to register and upgrade Zalo Business. You choose to try for free or select the corresponding package.
Step 4:Proceed to log in to Zalo on your computer device via QR code or phone number

After logging in correctly, you will receive a notification of successful login.
From the moment of successful login, you can start your business activities. Depending on the service package you upgrade to, you will be allowed to use the features and tools owned by Zalo Business.
List of Zalo Business service packages
After the free trial period, if you wish to continue using the service, you can proceed to upgrade to paid Zalo Business packages. Refer to the following packages:
Tên gói | Tính năng gói Zalo Business | Chi phí |
Standard | Giới hạn 60 lượt hiển thị tìm kiếm/tháng Giới hạn 60 lượt chat với người lạ/tháng Giới hạn 1500 liên hệ danh bạ | 2.800đ/ngày |
Pro | Giới hạn 120 lượt hiển thị trong tìm kiếm/tháng Giới hạn 120 lượt phản hồi chat với người lạ/tháng Giới hạn 3000 liên hệ trong danh bạ Tiện ích: Danh mục sản phẩm, Trả lời tự động, .... | 5.500đ/ ngày |
Gói Elite | Giới hạn 2000 lượt hiển thị tìm kiếm/tháng Giới hạn 2000 lượt phản hồi chat với người lạ/tháng Giới hạn 5000 liên hệ trong danh bạ Tiện ích: Danh mục sản phẩm, Trả lời tự động, …. | 55.000đ/ ngày |

Frequently Asked Questions
You've learned what a Zalo Business account is, however, during usage or upgrading, there will be many questions. Below are Mytour's answers to some FAQs for your reference.
How are Zalo OA and Zalo Business different?
As you know what a Zalo Business account is, it's also important to distinguish between this account and Zalo OA, which are two different terms that can easily confuse users. In fact, their differences are demonstrated as follows:
- Zalo Business: It's a service package for developing personal accounts on Zalo with various tools. Its purpose is to support business activities and may require payment depending on the chosen service package.
- Zalo OA: This type of account is specifically for businesses, organizations with business licenses. Depending on the type of business, users may or may not have to pay when using Zalo OA.

Is there a fee for upgrading Zalo Business?
Since 01/08/2022, Zalo has implemented a fee policy for users when upgrading to Zalo Business. Specifically, there are many service packages available to meet users' needs and financial capabilities. With each package, users will also have access to certain features and tools to support and develop their business activities.
The above is Mytour's explanation of Zalo Business, including how to register and upgrade this account. Hopefully, this useful information will help you understand more about this platform and choose the most suitable service package for you.
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