Subject: Services | IELTS Speaking Part 3 Example

Câu hỏi cho chủ đề Services IELTS Speaking Part 3

1. Is maintaining a good relationship with customers crucial for companies?
2. What services do people expect to receive from large companies?
3. What types of jobs involve interacting with the public?
4. Why is it important for companies to respond promptly when customers encounter difficulties?

Câu trả lời mẫu (Mẫu câu trả lời)

1. Is it crucial for enterprises to maintain good relationships with their clients?

It certainly is. Based on extensive research conducted by leading global corporations, a significant portion of their revenue originates from loyal customers. This is logical as modern consumers are often too occupied to seek out new businesses and tend to remain loyal to those with whom they have had satisfactory experiences. When a company manages to establish trust with its customers, they are more inclined to return for future purchases and recommend the brand to others.

• repeat customer (n) khách hàng trung thành
• stick to (v) trung thành với
• build trust (v) xây dựng lòng tin

2. What types of services do people anticipate from a large corporation?

In my view, a large corporation should genuinely prioritize customer interests. The purchasing process initiates when a consumer steps into a store and continues throughout the product's usage. If the sales personnel are well-trained and knowledgeable about their offerings, it becomes easier for the buyer to make informed decisions. Moreover, post-sales support should receive significant attention. Prompt assistance from customer service is essential when customers encounter challenges with product usage.

• have sth at heart (phrase) hiểu rõ về cái gì
• commence (v) bắt đầu
• make up one’s mind (phrase): đưa ra quyết định
• after-sale service (n) dịch vụ hậu mãi

3. What types of occupations involve interacting with the public?

These roles are found in a company's Public Relations Department. Their responsibilities include maintaining relationships and fostering understanding between the organization and the public. This department plays a crucial role in conveying the organization's messages to the public and managing crises. 

• to play an important role: có vai trò quan trọng
• handle crisis: xử lí khủng hoảng

4. Why is it important for companies to respond promptly when customers face difficulties?

Firstly, customers pay for products or services and therefore have the right to fully enjoy what they purchase. Secondly, delayed responses to customer complaints can lead to frustration and anger. Subsequently, customers may use social media to express their dissatisfaction. Rumors spread, and the reputation of the brand can be badly affected within a short time. This underscores why large companies nowadays prioritize customer satisfaction.

• be entitled to: được phép
• file a complaint: đưa ra lời khiếu nại
• rumours fly (phrase) tiếng đồn đi xa
• reputation (n) danh tiếng
• be tarnished: bị hủy hoại

Bài mẫu bởi cô Quỳnh Anh – Mytour HN