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When you travel or work in a large hotel, 'check-in' and 'check-out' are commonly used terms. So what exactly are check-in and check-out? How are they done? Let's explore in detail with Mytour below!
Check-in is the process of registration and confirmation to accommodate guests in the hotel. This task is carried out by receptionists at the hotel front desk.
The procedure for Check-in for receptionists is as follows:
– Step 1: Receptionist greets the guest and collects information.
– Step 2: Receptionist checks or asks if the guest has made a prior reservation. If not, they inquire about the guest's preferences and arrange accordingly based on availability.
– Step 3: Informing about available room types, room rates, payment methods, additional services, and promotions.
– Step 4: Once the guest agrees, informing relevant departments to prepare the room.
– Step 5
– Step 6: Additionally, inquire if the guest has any special requests?
– Step 7: Hand over the room key to the guest for check-in.
– Step 8: Update the guest's profile in the hotel system.
In contrast to Check-in, Check out is the process of payment and confirmation for guests to return keys and leave the hotel. This also falls under the responsibilities of hotel reception staff.
Procedure for Check-out for receptionists:
– Step 1: Greet the guest and inquire if they are satisfied with their stay at the hotel?
– Step 2: Receptionist retrieves the key and notifies relevant departments to inspect the room.
– Step 3: Receive notification from the housekeeping department regarding room status and consumed beverages, and confirm with the guest.
– Step 4: Generate the payment invoice and hand it to the guest for verification.
– Step 5: Inform the guest about the amount due for payment.
– Step 6: Proceed with the payment process. If the company is paying, request the guest to sign the confirmation, invoice, and retain a copy for payment processing with the company. If the guest is using a voucher, cross-check which expenses are covered by the voucher, which require payment, attach the voucher to the invoice for payment reference.
– Step 7: If the guest has paid directly, stamp 'paid' on the invoice and return it to the guest.
– Step 8: Retrieve the room key and return personal documents, deposited items, parcels, and mail (if any) to the guest.
– Step 9: Hand the Check-out card back to the guest to give to the luggage handling staff for loading onto the vehicle.
– Step 10: Inquire if the guest needs assistance finding transportation. Bid farewell to the guest.
- Step 11: Update the room status in the system, file records, and transfer guest payment records to the hotel's accounting department.
Above are the details provided by Mytour regarding the concept and steps for Check In and Check Out. We hope you won't be confused when staying at a hotel. Thank you for following along!
